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Hello, Siri: Voice-activated devices enter the world of insurance

April 23, 2018

The increased popularity of AI is providing insurers with new options to interact and collect information from policyholders for claims and other services.

I’m not suggesting it will happen tomorrow, but the convergence of advanced analytics and voice-controlled consumer devices, such as Apple’s Siri, Amazon’s Alexa, and Microsoft’s Cortana, will present a fascinating opportunity for insurers. Based on the consumerization of IT and evolving customer expectations, this is more of an inevitability than a possibility.

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