Duck Creek Sub-processor List
Effective: June 6, 2025
At Duck Creek, we prioritize transparency in our data handling practices and are committed to maintaining the highest standards of data privacy and security. As part of this commitment, we provide a detailed list of sub-processors we engage with. This list includes information on the various services they provide, their locations, and their applicable data protection frameworks. Below you will find an overview of our current sub-processors and the specific roles they play in our operations.
| NAME | PURPOSE | LOCATION | APPLICATION |
|---|---|---|---|
| DUCK CREEK AFFILIATES | |||
| DUCK CREEK TECHNOLOGIES INDIA PTY. LTD | Duck Creek Affiliate | India | All Products |
| DUCK CREEK TECHNOLOGIES LLC | Duck Creek Affiliate | US | All Products |
| CORE PLATFORM | |||
| MICROSOFT AZURE | Platform Hosting | Customer Choice – US, EU, Australia, India, Canada | All Products |
| MICROSOFT AZURE | Platform Hosting | US | Loss Control |
| AMAZON WEB SERVICES | Platform Hosting | Customer Choice – US, EU, Australia, India, Canada | DCR, DMS |
| SNOWFLAKE | Data Warehouse and Visualization | Same as customer platform hosting choice | Clarity |
| FIVETRAN | Data Replication | US | All Products |
| ZUPLO | API services for Duck Creek Payments and Payment Facilitator | Data center closest to Customer | Payments, Payment Facilitator |
| CONFLUENT | Data Movement | Same as customer platform hosting choice | All Products |
| MIRROR TECHNOLOGIES | Video calls and recording | US | Loss Control |
| PLUMSAIL | PDF conversion | US | Loss Control |
| PENDO | Platform Engagement Tracking | US | Loss Control |
| SCRIBE | Training support videos | US | Loss Control |
| SUPPORT | |||
| SERVICENOW | Customer support | US | All Products |
| JIRA | Customer Support | EU | Payments, DCR, Loss Control |
| ZENDESK | Customer Support | US | Loss Control |
| SECURITY/LOGGING | |||
| DYNATRACE | Log collection | US | All Products |