Shelter Insurance Empowers Loss Control through Duck Creek Technologies

CASE STUDY

Shelter Insurance Empowers Loss Control through Duck Creek Technologies

Objectives

Improve efficiency and consistency in conducting field surveys.

Enhance data sharing and integration capabilities across underwriting and loss control departments.

Streamline administrative loss control processes and reduce manual errors.

Improve customer experience and perceptions.

Results

Realized a value of $3.3 million in improved productivity in the first 4 years.

Saved the underwriting teams roughly 12,000 hours per year.

Saved 100+ hours per year of administrative support time.

Improved loss control and underwriting collaboration.

The system is extremely intuitive to use, and the RCT team is very helpful and fast to respond to our needs.

Terry Tucker

Regional Underwriting Specialist Supervisor, Shelter Insurance

The Challenges

Lack of visibility and access to real-time risk data
Disconnected loss control and underwriting systems resulted in a lack of centralized risk data on accounts. This impacted Underwriting’s ability to manage risks proactively, evaluate team performance and quality assurance, and track request statuses and task completion.
Operational Inefficiencies
Manual account and survey assignment from Underwriting, increasing administrative burden and risk of errors. Handwritten field notes, inspection images, and files would require digital re-entry. Manual and cumbersome process of issuing recommendation letter creation, risk improvement follow-ups, compliance management and auditing.

The Solutions

Automated survey and task assignment through configurable rules and workflows.
Centralized platform for data sharing and integration.
Simplified and consistent recommendation follow-up.
Improved data mining, reporting, and sharing capabilities.

The Impacts

Improved Efficiency

Enhanced ability to service and survey more accounts.

Improved collaboration

Integrating Duck Creek Loss Control with their core systems improved collaboration between cross-functional teams and third-party vendors.

Improved Customer Experience

Simplifying recommendation process, quality assurance checks, and follow-up processes improved overall customer experience.

About the Customer

Shelter Insurance® is a property casualty insurance company offering auto and home insurance in addition to several other insurance products, including Life Insurance, Renters Insurance, Motorcycle Insurance, RV Insurance, ATV Insurance, Boat Insurance, Umbrella Insurance, Personal Articles/Inland Marine Insurance, Farm Insurance, and Business Insurance.

Shelter Insurance® products are sold by agents in 15 states— Arkansas, Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, Nevada, Ohio, Oklahoma and Tennessee. Shelter consistently receives high ratings from A.M. Best Company, and is a mutual insurance company.

Explore More