Silent Policy Churn: How to Stop Lapses Before They Start
Don’t Let Recoverable Revenue Slip Away Unnoticed
Most policy lapses aren’t cancellations—they’re accidents.
A missed payment. An expired card. An unintentional decline. This “silent churn” represents a massive, yet underdiagnosed source of revenue loss for P&C carriers. It happens without a complaint or a cancellation request, leaving up to 40% of all churn undiscovered and unaddressed in your systems.
A missed payment. An expired card. An unintentional decline. This “silent churn” represents a massive, yet underdiagnosed source of revenue loss for P&C carriers. It happens without a complaint or a cancellation request, leaving up to 40% of all churn undiscovered and unaddressed in your systems.
It’s not just lost premiums—it’s lost relationships.
These lapses create a domino effect of higher re-acquisition costs, frustrated customers, and inaccurate projections. In a world of increasing regulatory scrutiny, ignoring silent churn is no longer an option.
Inside This White Paper, You’ll Learn:
- Why traditional, “set-and-forget” retry systems fail, recovering only 15% of failed payments.
- How to reclaim lost revenue with intelligent, data-driven strategies like proactive retry logic and payment orchestration.
- The blueprint for a modern payment infrastructure that can recover up to 76% of failed payments—a 5x improvement in recovery rates.
- How “pre-dunning” alerts and automated communication can prevent payment failures before they ever happen.
Don’t let your business bleed revenue in silence. Get the strategies you need to recover lost premiums, retain valuable policyholders, and protect your bottom line.