Duck Creek

FAQ

Duck Creek Loss Control  FAQ

July 10, 2025

  1. What is Duck Creek Loss Control?
    Duck Creek Loss Control works with over 150 insurers to reduce claims, enhance underwriting, and boost customer retention. Its integration with Duck Creek Policy provides underwriters with real-time risk insights, enabling smarter account selection, precise pricing, and proactive risk management. Automated workflows streamline underwriting and loss control processes, improving portfolio performance and customer satisfaction.
  2. What lines of business does Duck Creek Loss Control traditionally work with?
    Duck Creek Loss Control works across all lines of business but is most commonly used in commercial P&C. It also supports Brokers, MGAs, Risk Pools, and Captives, benefiting any team working with loss control.
  3. How does Duck Creek Loss Control integrate with existing insurance systems and platforms?
    Duck Creek Loss Control offers standardized APIs and connectors, and pre-built Loss Control-specific screens, thereby simplifying integration with existing policy systems. This reduces integration time and allows IT teams to focus on strategic tasks.
  4. What are the key differentiators of Duck Creek Loss Control compared to competitors in the market?
    • Low-code/no-code implementation for fast deployment and market entry
    • Seamless API integrations with core systems and third-party data sources
    • Human-first customer support with minimal IT involvement
    • Predictive risk insights through data consolidation from claims, underwriting, and actuarial sources
  5. What are the primary benefits of using Duck Creek Loss Control for carriers?
    • Account Selection: Visibility into account/policyholder risk can help insurers bind complex or high-risk accounts with specific coverage parameters.
    • Pricing Accuracy: Improve pricing accuracy by identifying hidden risks early in the process.
    • Claims Reduction: Lower claims frequency by accurately assessing and mitigating risk (20% reduction in claims).
    • Customer Retention: Improve client retention by using loss control data to strengthen account relationships (18% increase in retention after 3+ touchpoints).
    • Workflow Efficiency: Save up to 60% of each consultant’s time for higher-value tasks (400+ hours saved annually).
  6. What are the key performance indicators that Duck Creek Loss Control helps insurance companies track?
    • Loss Ratio: The claims-to-premiums ratio, indicating financial health
    • Combined Ratio: Measures overall profitability 
    • Claim Frequency: Tracks the number of claims within a given period
    • Claim Severity: Assesses the potential impact of risk events
    • Customer Retention Rate: Measures policy renewal rates, reflecting satisfaction and loyalty
  7. How does Duck Creek Loss Control improve customer experience and engagement?
    Duck Creek Loss Control helps insurers identify risks early, improving service levels and creating personalized service plans. This boosts customer satisfaction by enhancing portfolio performance and reducing time spent on low-risk accounts.
  8. How scalable is Duck Creek Loss Control for carriers of varying sizes?
    Duck Creek Loss Control is scalable across carriers of all sizes, offering tools for large and small teams. It supports mass assessments, virtual walkthroughs, and data collection for onsite visits, enabling efficient scaling.
  9. Is Duck Creek Loss Control cloud-based, on-premise, or hybrid?
    Duck Creek Loss Control is fully cloud-based.
  10. Does Duck Creek Loss Control support legacy insurance systems? How does it integrate with them?
    Yes, Duck Creek Loss Control integrates seamlessly with legacy systems using over 300 REST API endpoints. It also supports data imports via CSV files for easy integration.
  11. What integration options are available for Duck Creek Loss Control (e.g., APIs, web services, third-party integrations)?
    Duck Creek Loss Control offers 300+ API endpoints for integration and includes built-in support for third-party tools like E2Value and Mirror.me. It also integrates with the Microsoft suite and its partner network.
  12. Are there prerequisites for implementing Duck Creek Loss Control?
    No, Loss Control can be implemented either standalone or integrated with existing core systems.
  13. What training or certification is available for System Integrators to become proficient in implementing Duck Creek Loss Control?
    Duck Creek University certifications for Loss Control are currently in development and will be launched in Q3 2025.
  14. What are the typical implementation timelines and project durations for Duck Creek Loss Control?
    Implementation typically takes between 6-8 months.
  15. How does Duck Creek Loss Control handle cross-platform or multi-system integrations?
    Duck Creek Loss Control can integrate with any API-enabled platform via its robust API Gateway, ensuring seamless cross-platform integration.
  16. What customer support options do you provide during and after the implementation of Duck Creek Loss Control?
    Duck Creek Loss Control is fully supported by Duck Creek, offering world-class dedicated customer support throughout and after implementation, across the globe.
  17. What is the best way to stay up-to-date with changes and new features of Duck Creek Loss Control?
    One can access the latest resources, including brochures, webinars, and case studies, via the Duck Creek Resource page.
  18. What are the pricing models for Duck Creek Loss Control?
    The Product leverages the Gross DWP of the lines that Loss Control is operating within. We provide an enterprise model, allowing access to all tools and functionality based on the DWP tier that the carrier is in.
  19. What customer success stories or case studies can you share that demonstrate the value of Duck Creek Loss Control in the insurance industry?
    You can find case studies from customers such as Skyward Specialty, Shelter Insurance, and AF Group on the Duck Creek Case Study page.

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