SPLICE
SPLICE Software helps insurers move beyond basic voice automation with orchestrated, branded communication across voice, text, chat, and digital channels.
From AI-driven voice or chat interactions to two-way SMS, live agent support, and insurance-specific workflow automation, SPLICE gives carriers a more flexible way to engage policyholders across the moments that matter most. Whether the need is FNOL, claims distribution, CAT response, billing, or service outreach, carriers can deploy proactive, responsive experiences that improve customer outcomes and reduce employee effort.
Through Duck Creek and SPLICE’s Anywhere Enabled Integrations for Policy, Billing, and Claims, available on the Duck Creek Content Exchange, Duck Creek customers can quickly activate connected engagement across the customer journey.
SPLICE's Text Integration Enhances Mutual Benefit Group's Claims Workflow
MBG Award Press Release
Late Payment Reminder Integration
Claims Satisfaction Integration
Duck Creek & SPLICE: Help Save Jane with Personalized Communication
Advantages
- SPLICE’s unique, patented, and award-winning technology answers growing policyholder demands to be contacted via their channel of choice (on their own terms) at critical points in the policyholder journey.
- Our automated, personalized, human-voice messages are delivered in a voice to match your brand and have an average listenership of 93%.
- Cloud-based solution with comprehensive reporting, A/B testing, and continuous improvement to deliver superior results.
Features
- Uses data and algorithms to build voice dialogs and personalize them in real time to communicate with policyholders.
- The SPLICE Dialog Suite™ is an easy-to-use platform where clients build, test, manage, and customize their messages and reporting.
- Configurable system uses APIs for data integration.
- Dashboards and reports available to determine success of call campaigns.
- Library of pre-configured voice options, patterns, and languages from which to choose.
Expertise
- 2017 CODiE Award for Best Visualization Tool.
- Included in Gartner’s “Cool Vendors in Insurance” 2016.
- Annual Speech Technology Excellence Award Winner.