SPLICE
SPLICE helps insurers turn Duck Creek Claims, Policy and Billing activity into clear, branded conversations across voice, text, chat and digital channels—making it easier for policyholders to understand what is happening and take the next action.
About SPLICE
Insurance workflows can move quickly, but policyholders still need to understand what is happening and what to do next. SPLICE helps carriers turn moments across FNOL, claims distribution, CAT response, billing and service outreach into proactive, responsive experiences that guide policyholder action, improve customer outcomes and reduce employee effort.
Built specifically for insurance, SPLICE combines AI-driven voice and chat, two-way SMS, live-agent support and workflow automation to deliver personalized, branded communications aligned with policyholder permissions and preferences.
Through Duck Creek and SPLICE’s Anywhere Enabled Integrations for Policy, Billing and Claims, available on the Duck Creek Content Exchange, Duck Creek customers can quickly activate communications from core-system activity across the policyholder journey.
About this Partner
- Proactive and responsive communications allow policyholders to receive information, ask questions and continue the conversation through the channels appropriate to the moment.
- Personalized human-voice messages can be delivered in a voice that matches the insurer’s brand and have achieved an average listenership rate of 93%.
- Cloud-based reporting, A/B testing and continuous improvement help carriers understand what generates response and improve communication outcomes over time.
- Connects with Duck Creek Policy, Billing and Claims through configurable APIs, using core-system data to trigger and personalize communications in real time.
- Supports proactive and responsive interactions across voice, text, chat and digital channels.
- Gives carrier teams an easy-to-use platform to build, test, manage and customize messages.
- Provides dashboards, reporting and A/B testing to measure response and continually improve results.
- Offers a configurable library of voice options, communication patterns and languages to support each insurer’s brand and policyholder needs.
- Has specialized in creating and delivering customer communication solutions for insurers since 2006.
- Combines insurance workflow knowledge with managed-service expertise in permissions, preferences, compliance, deliverability and communication performance.
- Uses patented technology to transform data streams into personalized, automated messages in real time.
- Has been recognized by Gartner’s Cool Vendors in Insurance, Forrester research, the CODiE Awards and the Speech Technology Excellence Awards.
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