From AI-driven voice or chat interactions to two-way SMS, live agent support, and insurance-specific workflow automation, SPLICE gives carriers a more flexible way to engage policyholders across the moments that matter most. Whether the need is FNOL, claims distribution, CAT response, billing, or service outreach, carriers can deploy proactive, responsive experiences that improve customer outcomes and reduce employee effort.

Through Duck Creek and SPLICE’s Anywhere Enabled Integrations for Policy, Billing, and Claims, available on the Duck Creek Content Exchange, Duck Creek customers can quickly activate connected engagement across the customer journey.