solutions-partners
Solution Partner

SPLICE +

SPLICE

SPLICE Software is an award-winning customer experience vendor that creates personalized, human-voice messages that people want to hear – delivered via phone, SMS, and Voice First devices like Amazon Echo and Google Home. Duck Creek and SPLICE partner to bring our customers an innovative digital option to improve and enhance the customer journey, including billing and payment reminders. Duck Creek customers can easily take advantage of our joint offering with our Anywhere Enabled Integration, available on the Duck Creek Content Exchange.

Advantages

SPLICE’s unique, patented, and award-winning technology answers growing policyholder demands to be contacted via their channel of choice (on their own terms) at critical points in the policyholder journey

Our automated, personalized, human-voice messages are delivered in a voice to match your brand and have an average listenership of 93%

Cloud-based solution with comprehensive reporting, A/B testing, and continuous improvement to deliver superior results

Features

Uses data and algorithms to build voice dialogs and personalize them in real time to communicate with policyholders

The SPLICE Dialog Suite™ is an easy-to-use platform where clients build, test, manage, and customize their messages and reporting

Configurable system uses APIs for data integration

Dashboards and reports available to determine success of call campaigns

Library of pre-configured voice options, patterns, and languages from which to choose

Expertise

2017 CODiE Award for Best Visualization Tool

Included in Gartner’s “Cool Vendors in Insurance” 2016

Annual Speech Technology Excellence Award Winner