OpenText™ Exstream™ enables insurers to better engage customers through highly personalized omni-channel print and digital communications, resulting in happier lifetime customers.

OpenText™ is a partner in the Duck Creek Solutions Partner Ecosystem. OpenText™ Exstream™ is an omni-channel customer communications management (CCM) solution that combines the best of two leading CCM solutions – Exstream™ and Communications Center – into a single solution. Exstream™ enables you to create connected customer journeys and meaningful customer conversations by helping you understand, service, and react to your customers using the delivery formats and channels they prefer – including email, web, and mobile.

With on-premises and cloud deployment options, Exstream™ is scalable to fit the needs of any P&C carrier, and their accelerator packages allow for easy integration with the Duck Creek Suite to speed key business processes.

Find an Exstream™ integration kit in our Content Exchange

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Easy integration with data and content from any source

Delivery of interactive, automated, unified communications

Flexible deployments: on-premises, via hybrid cloud, or full SaaS options


Design and deliver contextually-driven, personalized communications at the right time, in the right format, for the right device

Engage anywhere, integrate anywhere, and deploy anywhere for more connected customer journeys

Control content and reduce paper-based processes with a single document generation and distribution solution


Recognized as a CCM Leader in Aspire CCM Leaderboard 2019 and 2020

Named a Leader in IDC CCM MarketScape 2020

More than 5,000 customers worldwide, most of which are enterprises

DoD 5015.02 baseline compliance certification for Governance & Archiving for Microsoft Office 365

9 of the top 10 Fortune 500 life insurers use OpenTextTM CCM solutions

6 of the top 10 Fortune 500 P&C (mutual) insurers use OpenText CCM solutions