Ohio Bureau of Workers’ Compensation

CASE STUDY

Ohio Bureau of Workers’ Compensation Reduces New Claims by 43% with Duck Creek

Objectives

Streamline the delivery of safety and loss control services

Be managed and configured by the safety and hygiene staff—without heavy IT involvement

Ensure consistent, actionable reporting across the organization

Easily adapt to evolving needs

Results

New claims dropped 43%; annual benefit payouts fell by $629 million in ten years

Real-time insights, flexible reporting, and stronger leadership decisions

Eight-week rollout, no heavy IT required; 100+ consultants instantly gained efficiency statewide

We’re relying heavily on Duck Creek’s expertise, and now our internal IT Staff can focus elsewhere. The transition has been smooth, and the results speak for themselves.

Ohio BWC

Project Lead

The Challenges

A patchwork of four outdated sub-systems
Regulatory compliance and consistent delivery of loss control services
Manual processes, duplicate data entry, and inefficiencies
Limited visibility into risk performance due to poor data access, weak analytics, and inconsistent reporting.
Scaling services for a growing employer community
A substantial IT effort was required to update and improve the system, which resulted in long lead times and high costs.

The Solutions

Turn-key, configurable insurance software without heavy IT
Quick to implement and easy for staff to learn.
Comprehensive and robust, with forward-looking features and ongoing development.
Secure private cloud solution, allowing technical resources to focus on other projects.
Implementation required no in-house developers.
Support and expertise provided by Duck Creek.

The Impacts

Significant efficiency gains due to streamlined workflows and the elimination of duplicate data entry.

Enhanced reporting consistency, ensuring better insights for both BWC leadership and employers.

Fast ramp-up time due to the platform’s intuitive design.

Flexible configuration, allowing the safety team to evolve the system as their needs change.

Immediate reduction in manual IT involvement.

About the Customer

Established in 1912, the Ohio Bureau of Workers’ Compensation (BWC) is the largest exclusive state-fund workers’ compensation system in the United States and the second-largest underwriter of workers’ compensation coverage nationwide. With more than $28 billion in assets, BWC plays a critical role in managing workplace injuries across Ohio.