AUGUST 04, 2020
Spixii conversational process platform gives Duck Creek customers capabilities to further automate customer-facing processes such as claims while providing amazing user experiences
Spixii, a leading insurtech, announced today that it has integrated its award-winning conversational process platform with the Duck Creek Platform from Duck Creek Technologies, a leading provider of core system solutions for the property/casualty insurance industry. Available today, the Spixii Claims solution is available on Duck Creek’s Content Exchange, enabling insurer customers to submit loss information in a personal, immediate, and 24/7/365 available channel while insurers can scale their claims processes with further automation.
While one-to-one conversations create trust between customers and businesses, they are difficult to scale, and people end up queuing with call centres, saturating quickly. Web live chats also saturate after a few conversations held simultaneously, and the conversations held are analogue and lacking performance in terms of speed, consistency, and execution of queries.
With the Spixii conversational process platform, insurers can: Scale expert insurance conversations by automating them using Spixii Intelligent Chatbots Integrate their processes with the Duck Creek Suite via the Spixii Connectivity Hub Enable continuous improvement with Spixii Advanced Analytics and Business Insights
Chatbots are only useful if they complete the transactions users wish to perform. This is why by integrating with Duck Creek Claims through an Anywhere Enabled Integration, the Spixii Claims solution offers a strong and unique proposition, responding to high customer expectations by servicing their needs online in real time while giving agility and a strong foundation for customer-centric digital processes for insurers.
Bart Patrick, EMEA MD, Duck Creek, said, “Straight-through processing is the new standard for simple claims, as customers are increasingly happy without a human touch. The Spixii Claims solution interacts directly with Duck Creek Claims workflows, creating operational efficiencies while increasing customer satisfaction and service. We are glad to welcome Spixii to the Duck Creek Partner Ecosystem.”
Renaud Million, CEO, Spixii, said: “The ability to deliver at the moment of truth is what precisely defines the promise of insurance companies. This ability can be difficult to maintain outside office hours, during surges, or under adverse external circumstances. By integrating the Spixii Claims solution with Duck Creek Claims, customers can rely on an immediate, 24/7/265 available, personal, and impactful service. Allowing insurers to process valid claims as soon as possible while making the claims processes more robust with automation, the benefits go beyond amazing user experiences by improving core business performance and making the “moment of truth” an opportunity to retain customers and grow.”
The Duck Creek Partner Ecosystem includes systems integrators, consulting/advisory, and solution partners that offer a breadth and depth of complementary value-add solutions and services to extend the power of the Duck Creek Platform to insurance carrier customers, enabling them to more quickly and efficiently meet their business challenges.
For more information about Duck Creek’s Partner Ecosystem, please visit duckcreek.com/partner.
For more information about Spixii’s partners, please visit spixii.com/partners.
To access the technical guide on how to enable the Spixii Claims solution in Duck Creek OnDemand, please visit duckcreek.com/content-exchange/spixii_integration.
About Duck Creek Technologies
Duck Creek Technologies is a leading provider of core system solutions to the P&C and General insurance industry. By accessing Duck Creek OnDemand, the company’s enterprise Software-as-a-Service solution, insurance carriers are able to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek’s functionally-rich solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. For more information, visit www.duckcreek.com.
Spixii translates customer-facing processes into automated conversations using the Spixii conversational process platform. Recognised amongst the “Cool Vendors in Insurance” by Gartner in 2018 and certified ISO 27 001 for information security, Spixii enables leading insurance companies to be more resilient and performant with end-to-end automation while providing their customers with superior experience and keeping the personal touch with well-designed conversations. For more information, please visit www.spixii.com.
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