P&C insurance professionals gathered at Duck Creek Technologies’ Formation ’25 conference in Orlando, Florida, May 19-21, 2025, to celebrate and shape the future of their industry. This vibrant event, held at the Signia by Hilton Bonnet Creek in Orlando, united nearly 800 leaders from across the insurance and technology landscape. Together, they explored critical strategies for leading, adapting, and innovating amidst rapid change and a clear, collective vision for transformation and resilience.
P&C and AI: Innovation in Action
Formation ’25 demonstrated Duck Creek’s unwavering commitment to innovation and pushing the boundaries of what’s possible in P&C insurance.
Attendees experienced firsthand how our AI-powered platforms and cloud-native solutions are actively reshaping the future of underwriting, claims, and customer engagement. Don’t miss out on these groundbreaking insights – watch the Formation ’25 Keynotes now to see innovation in action.
Charting the Course: Our Commitment to P&C’s Future
- Mike Jackowski, CEO of Duck Creek Technologies, opened the event with a bold call to action: “Innovate. Adapt. Lead.” His keynote set the tone for the conference, emphasizing the need for agility and purpose-driven leadership in the face of accelerating change.
- Jess Keeney, Chief Product & Technology Officer, unveiled Duck Creek’s forward-looking product and technology strategy in “Shaping the Future.” Her session demonstrated how the company is investing in AI, automation, and open ecosystems to empower insurers to move faster and smarter.
- Nick Lien and Luis Amadeo, SVPs of Product & Experience and Product Strategy & Innovation respectively, co-presented “Unlocking the Full Potential of the Duck Creek Product Suite.” They highlighted how modularity, configurability, and cloud-native architecture empower customers to scale innovation across the enterprise.
- The “Leaders of the Flock” panel, moderated by Chris McCloskey, COO of Duck Creek, brought together industry leaders like Russell Page (CIO, Hagerty), Ty Aiken (AVP, The Hartford), and Katherine Carmody (EGM, Suncorp). Together, they explored how insurers are embracing innovation to meet rising customer expectations and operational complexity
- Closing the event, Sekou Andrews, award-winning spoken word poet and entrepreneur, delivered a show-stopping performance titled “The Audacity of What If?” Blending poetry with powerful storytelling, Sekou challenged attendees to reimagine what’s possible and lead with courage, creativity, and conviction.
Expanding P&C Capabilities: The Ecosystem Advantage
At Formation ‘25, our vibrant P&C ecosystem truly came alive. With over 50 leading ecosystem partners, including Aggne, Coforge, Cognizant, InvoiceCloud, and LTIMindtree, the conference underscored the profound impact of collective innovation. The bustling Launchpad hub buzzed with demos and discussions, showing how seamlessly integrated technologies accelerate time to value and deliver superior outcomes.
Honoring Innovation: Celebrating P&C Industry Leaders
The Duck Creek Standard of Excellence Awards recognize Duck Creek customers who demonstrate exceptional achievement in implementing Duck Creek solutions and exemplify a forward-thinking vision for the insurance industry. These awards highlight customers who have achieved significant advancements in their business operations through the effective use of Duck Creek technologies. Congratulations to our innovative, forward-thinking customers!
- FCCI Insurance Group: Recognized for expanding digital offerings through Duck Creek’s cloud-native platforms
- Philadelphia Insurance Companies: Recognized for their digital transformation, which streamlined operations, improved customer and agent experiences.
- HDFC ERGO General Insurance: Recognized for their rapid digital transformation which has revolutionized policy insurance and customer experience in India’s insurance sector.
Thought Leadership & Learning: Deep Dive into Actionable Insights
Our dedicated User Group meetings and dynamic roundtable discussions delivered invaluable opportunities for deep dives into product experiences, fostering a collaborative environment to share and refine best practices directly from the community.
Breakout sessions covered a wide range of topics:
- AI in Claims Adjusting
- Loss Control for Smarter Underwriting
- Cloud Migration Strategies
- Payment Orchestration
- Data Democratization in Insurance
Our Generous Community: Giving Back, Making an Impact
Demonstrating the true spirit of our generous community, attendees joined forces with Blessings in a Backpack. Together, they assembled 500 vital weekend meal kits for children in need. Each backpack included a personal note of encouragement, extending compassion far beyond the conference walls.
Looking Ahead: Don’t Miss What’s Next.
Formation ’25 concluded not just with a call to action, but a powerful mandate for those in attendance: to continue leading with purpose, adapt with agility, and innovating for unparalleled impact. The insights shared, connections forged, and strategies unveiled at this landmark event are already shaping the future for the P&C leaders who were there.
Don’t be left behind. While we’ll continue to share highlights, this transformative experience only happens when you are part of the conversation. Mark your calendars now and secure your place at Formation ’26, April 27–29, 2026. This is your opportunity to connect with industry trailblazers and actively shape the next era of P&C insurance. Be there, or risk missing the insights that will define tomorrow.
