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Hyland launches fully productized OnBase integration for Duck Creek Claims OnDemand

September 17, 2019
Duck Creek Technologies-certified Anywhere Managed Integration (AMI) maximizes full potential of vendor's SaaS-delivered Claims solution

CLEVELAND, Sept. 17, 2019 /PRNewswire/ — Hyland, a leading content services provider for insurers, has launched an OnBase integration for Duck Creek Claims. Certified through Duck Creek’s Anywhere API program, the integration extends the powerful data management functionality of the Duck Creek Platform with cloud-based content services capabilities including capture, content management, and customer communications management. In addition to simplifying information access and control, keeping information secure, and accelerating new product and process development, as a Duck Creek AMI, the integration also includes full management, maintenance, and support, allowing carriers to benefit from its capabilities without having to take on the technical efforts of standard integrations.

Hyland collaborated with Duck Creek’s development team to build the OnBase Accelerator for Duck Creek Claims, testing and validating the solution to ensure a seamless connection between systems. Once integrated, insurers gain a complete view of all customer information, cases, or processes in real time. This helps insurers minimize the time, effort, and cost associated with extending their claims application with capture, content management, and CCM. Additionally, it helps build an innovative technology foundation with an agile, long-term integration strategy that is supported, tested, and enhanced against future versions.

“We’re excited to extend our close partnership with Duck Creek by creating this powerful solution,” said Bill Priemer, president and CEO at Hyland. “Integrating the information management capabilities of OnBase with Duck Creek Claims provides insurers with a platform for change, helping them deliver more meaningful experiences to the people they serve.”

Read more from Hyland here >

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