In an industry defined by legacy systems and a race for digital relevance, what truly defines “a Leader” in P&C core technology? We think the Gartner® 2025 Magic Quadrant™ for SaaS P&C Core Platforms, North America holds the answer, and for the seventh time, Duck Creek has been placed as a Leader.
This report is more than just a recognition; it is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.
We believe a Leader is more than a title; it reflects a partner that is not only executing on its vision but also helping insurers navigate a rapidly changing market. Here we will show you how modernizing your core systems is a non-negotiable for success, using the Gartner Critical Capabilities as our guide.
Critical Capabilities Carrying P&C Insurance Carriers Forward
While the Magic Quadrant gives us a high-level view of the market, the Critical Capabilities report provides deeper insight into providers’ product and service offerings by extending the Magic Quadrant analysis. We are excited to see that our strategic direction aligns so well.
The future of your business hinges on these functionalities. To provide a deeper, more actionable understanding, our own experts offer their insights into why each of these capabilities is so critical for success.
- Policy: Modern, end-to-end insurance policy administration is no longer a luxury—it is the core engine of a profitable P&C carrier. The ability to rapidly design and launch new products, automate complex underwriting, and streamline administrative processes is the key to remaining competitive.
- Billing: The billing and collections capability is no longer a back-office function—it is a critical part of the customer experience. A modern system that automates the entire financial cycle, from flexible electronic payments to multi-party billing and multi-currency, is essential for efficiency and customer satisfaction.
- Claims: The claims function is the ultimate decisive moment for an insurer. The ability to automate tasks, apply intelligence to fight fraud, and manage the entire process from start to finish is essential. A seamless, efficient claims experience is what truly defines a modern, trusted insurer.
- Architecture & Adaptability: In a rapidly changing market, an insurer’s technology must be flexible enough to support new products, connect to new data sources, and provide seamless digital experiences. This capability is what enables a platform to be a strategic asset rather than just a P&C insurance software product.
- Ecosystems & Integration: The days of the monolithic, closed-off system are over. A modern platform’s value is now measured by its ecosystem and integration capabilities. This strategic asset allows carriers to rapidly incorporate innovative technologies and access specialized data, unlocking competitive advantage.
- Data and Analytics: A powerful data platform provides the insights needed for better decisions in underwriting, insurance claims management, and product development. Integrated AI automates processes and delivers insights for human-in-the-loop judgment. Those who can effectively collect, analyze, and act on their data will lead the industry.
- Service: This is what truly makes a platform a strategic partner, not just a vendor. It’s the assurance that the technology will be continuously available, secure, and supported without placing an extra burden on the carrier’s IT team. In a market where agility is everything, the service model is a critical differentiator.
Our Experts Guide to the Future
The Gartner analysis provides a valuable look at the market, but we believe the future of insurance is being guided by a proactive, visionary approach. We have always focused on anticipating the industry’s evolution and building the solutions our customers will need tomorrow. This is why we see the Gartner findings not as a report card, but as a validation of the strategic direction we have been on for years.
Our experts have a clear view of the market, and their insights confirm that our long-term investments are precisely what our customers need to succeed. In the following sections, our experts share their strategic perspective on how to turn today’s market challenges into tomorrow’s clear advantages.
Our Take on Market Conditions
The analyst community has noted some growth fluctuations, reflecting a wider market trend. We’ve observed a slowdown in large, full-suite deals among Tier 1-3 insurers, which we believe is a symptom of broader market caution, not a limitation of product capabilities.
Despite these conditions, the market’s underlying momentum remains strong. The critical capabilities of many core systems continue to improve, with specific scores for billing and claims rising year-over-year. This reflects continued confidence in product maturity and customer value.
We predict that as carriers become more cautious with large-scale projects, the market will increasingly favor vendors who can demonstrate clear product maturity and a strong track record of on-prem migrations to modern, cloud-based solutions. This focus on modernization, rather than new, large-scale deals, will be the key driver of growth.
Moving Beyond the Traditional Upgrade Cycle
The insurance market is undergoing a fundamental shift away from outdated, disruptive R&D cycles. The traditional model of large, monolithic upgrades is becoming unsustainable in a market that demands constant agility and adaptation. This strategic shift is a direct response to a rapidly changing landscape where carriers need to innovate and remain competitive without being tied up in lengthy and costly IT projects.
We predict that the future of the industry will be defined by platforms that embrace a continuous, evergreen update model. This architectural approach, which provides frequent and incremental updates, will become the new standard. These modern platforms move beyond simply delivering new features, instead empowering carriers to adopt innovation at a pace that aligns with their specific business priorities and without disrupting their live operations.
Ultimately, this move will not only reduce technical debt and streamline IT but also provide a significant strategic advantage. The vendors who will lead in the future are those that offer a strategic architecture that enables customers to remain agile and competitive. This shift highlights a new paradigm where a platform’s value is measured by its ability to provide a flexible and continuously evolving foundation for innovation.
From Legacy to the Future
The P&C insurance industry is currently navigating a period of diverse modernization journeys. A key challenge for core system vendors is supporting customers across a wide spectrum of platforms, from highly customized legacy systems to the latest cloud-native architectures. This complexity often requires vendors to dedicate a significant portion of their support resources to maintaining older, on-prem applications. The market is increasingly recognizing that a vendor’s ability to effectively manage this duality is a key indicator of its long-term viability.
The market is starting to see a clear trend: customers who have migrated to a consistent, modern architecture are reporting a significant improvement in their satisfaction and overall experience. This indicates a shift in the industry’s focus from simply acquiring new technology to successfully implementing and leveraging it. A vendor’s commitment to guiding every customer through this complex transition, regardless of their starting point, is proving to be a critical differentiator. It’s not enough to just have a next-gen product; you must have the infrastructure and support model to get customers there successfully.
Looking ahead, we predict that the most successful vendors will be those who turn support complexity into a strategic advantage. This will require heavy investment in a robust internal support infrastructure and, more importantly, a strong global partner ecosystem. These networks of system integrators and solution providers will be essential for providing the specialized expertise needed to guide customers through their modernization journeys, enhancing core offerings, and ensuring consistent delivery. Ultimately, the ability to support customers and empower them to innovate on their own terms will be the true measure of a future-proof platform.
Why We Believe We Are a Leader 7 Times?
The future of the insurance industry will not wait. The P&C insurtech capabilities that are critical today will be table stakes tomorrow, and your success depends on choosing a partner who can get you there. In a market where every decision counts, the answer to your most pressing challenges is not just digital transformation—it is a proven leader with the vision and execution to back it up.
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Gartner does not endorse any vendor, product or service depicted in our research
Source: Gartner, Magic Quadrant SaaS for P&C Core Platforms, North America, Sham Gill, James Ingham, 18 September 2025
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