Modern claims system enables global transportation provider to improve claims management and enhance the customer experience
COLUMBIA, S.C.; Nov. 1, 2016 –UniGroup is now managing its worldwide claims operations using Duck Creek Technologies’ claims software. The global relocation and logistics solutions provider is utilizing the modern claims platform to automate and streamline processes that will increase efficiencies around its cargo loss reporting within several businesses including United Van Lines, Mayflower Transit, UniGroup Logistics and UniGroup Worldwide.
Duck Creek Claims will enable UniGroup’s employees and agents to administer and process claims reporting via an online system, facilitating rapid responses to inquiries and reducing claim-handling time for the residential and corporate customers they serve around the globe.
“We want to be able to conduct business anywhere our services are needed. Having a claims system that can scale with our growth is vital to delivering the customer experience required to remain successful wherever we operate,” said UniGroup Vice President Bob McCabe. “To maintain our momentum, we need to be responsive and easy to work with and Duck Creek’s software enables us to enhance customer engagement and expedite the claims process, positively impacting satisfaction, our reputation and financial results.”
“We’re so pleased that UniGroup selected our claims platform as part of their modernization initiative that is augmenting key functions within their international operations,” said Michael A. Jackowski, chief executive officer, Duck Creek Technologies. “With a focus on delivering superior service, our technology will support their efforts to enhance customer engagement and improve claims management wherever they operate.”
Duck Creek Claims is included in a suite that also incorporates Duck Creek Billing, Duck Creek Policy and Duck Creek Rating software. The configurable software is designed to work independently or as a combined approach to manage all aspects of the P&C insurance lifecycle. It can be deployed through an on-premises implementation or via Duck Creek On-Demand, a differentiated Software as a Service model.
UniGroup is a $1.7 billion transportation and relocation services company with headquarters in suburban St. Louis, Mo. In addition to household goods carriers United Van Lines and Mayflower Transit, logistics company UniGroup Logistics and international relocation providers UniGroup Worldwide and Sterling, UniGroup owns other subsidiaries that provide goods and services to professional movers.
About Duck Creek Technologies
Duck Creek Technologies is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, Duck Creek solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on-premises. For more information, visit www.duckcreek.com.