SaaS in the City

From helping to alleviate the upgrade burden, to engaging in a modern commercial conversation with customers, Duck Creek Technologies managing director for Europe Bart Patrick spells out how leveraging software as a service supports insurers’ strategies, rather than dictating them

Here we are, at the dawn of a new decade, but for far too many re/insurers the technology deployed as they enter 2020 is frighteningly similar, if not the same, to the tech they were using when they were partying like it was 1999.

Anyone who has worked at a large, well-established insurer knows this is not an exaggeration. Many insurance enterprises are running layers of outdated technology and too many highly skilled back-office teams are currently mired in “just keeping the lights on”, a time-intensive and expensive process that adds to already significant technical debt accumulations.

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