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Press Release

Auto-Owners Insurance to Modernize Core System with Duck Creek Policy Software

December 13, 2016
Modern platform to accelerate new product deployment, automate underwriting workflows and improve self-service capabilities for customers and agencies

COLUMBIA, S.C.; Dec. 13, 2016 – Auto-Owners Insurance has selected Duck Creek Technologies’ policy software to replace its four legacy-based systems with one technology platform that supports all lines of business. The Fortune 500 company plans to use Duck Creek Policy to realize new revenue opportunities, increase operational efficiencies and improve communications and interactions between its associates, customers and the independent agency partners writing policies in 26 states.

In addition to managing the entire policy lifecycle from quote to bind to issue, Auto-Owners will also begin utilizing Duck Creek Templates, pre-configured ISO and NCCI product content and forms, to accelerate their implementation. The Templates are available as a complement to Duck Creek’s comprehensive policy platform.

“To continue our relentless pursuit of excellence and sustain our profitable growth objectives, we need to transform our operations to take advantage of the technology that can better meet the expectations of customers and agents, and enable a more progressive work environment for our associates,” said Fred Hannula, assistant vice president, Auto-Owners Insurance. “We selected Duck Creek because of their proven expertise, successful implementations and future-directed approach to insurance solutions and look forward to realizing the benefits of our system transformation.”

Once implemented, the new policy solution will complement Auto-Owners’ efforts to:

  • Accelerate the deployment of new products and lower costs through a toolset that includes single point of change through configuration, not coding, and product testing functionality.
  • Make it easier to do business with and improve the satisfaction of customers and independent agents by utilizing technology that supports self-service.
  • Improve efficiencies throughout the quoting and binding process by automating and streamlining workflows and centralizing the management of account-related information.

“We’re excited to be working with Auto-Owners to provide a solution that will transform their foundational core system,” said Michael A. Jackowski, chief executive officer, Duck Creek Technologies. “It is truly gratifying to partner with an insurer that is embracing technology that will better serve the needs of agents and customers and continue to support their business growth.”

About Auto-Owners Insurance
Established in 1916, Auto-Owners Insurance is a Fortune 500 company and is the 17th largest property/casualty insurance company in the nation, based on written premium. Auto-Owners Insurance is one of 10 insurance companies in the United States to receive the highest rating possible, A++ Superior, by A.M. Best, which is a nationally recognized rating agency for insurance companies.

Auto-Owners is represented by more than 42,000 licensed agents in its 26 operating states. The company, which provides auto, home, business and life insurance to more than 4.5 million policyholders, is headquartered in Lansing, Michigan, and employs 4,600 associates nationwide, 2,446 of whom work in Lansing.

About Duck Creek Technologies
Duck Creek Technologies is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, Duck Creek solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on-premises. For more information, visit

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