Utica National’s Leap Towards Market Speed and Agility with Data-Driven Decision Making


Simplify data operations for efficient collection, synthesis, and deployment 

Access detailed data for enhanced business decisions 

Consolidate and govern all data sources for precise, complete analysis  


Transitioned to a flexible, cloud-based data architecture 

Streamlined data model updates with minimal or no code 

Enhanced business understanding and decision making with new analytics  

Our partnership with Duck Creek has allowed Utica to modernize our data architecture, and it’s been a game- changer for creating value for our customers, agents, and employees with actionable business intelligence. Working with Duck Creek was a no-brainer because they enabled the speed to market and agility needed to meet business needs.

Ajaz Akhtar
Chief Data & Analytics Officer,
Utica National Insurance Group

The Challenges

  • Legacy Data Architectures
    The existing data architectures did not meet the need for speed to market, organizational agility, or ability for innovation
  • Detailed Data Delivery
    There was an inability to deliver detailed data vital for business performance monitoring and analysis
  • Time-Consuming and Expensive Processes
    Tasks like adding new data elements, parsing XML blobs, building star schemas, or data model planning were draining resources 

The Solutions

  • Implementation of Duck Creek’s cloud-based insurance solutions to modernize data architecture.  
  • Duck Creek Insights enabled Utica to use data as a strategic, real-time asset. This led to faster adaptation of core applications, easier data capture and leverage across and beyond the organization, and provided crucial information needed for executing intelligent actions. 
  • Duck Creek’s solution also introduced new methods of automated decision-making, such as AI and advanced analytics. 
  • Adoption of a simplified data operations framework that streamlined the implementation of new data models.  

The Impacts

Enhanced Business Intelligence

The modernized data architecture led to a better understanding of Utica’s business, improved renewal decisions, and more effective claims management. 

Increased Speed to Market

The streamlined data operations lead to faster time to market and improved agility. 

News And Press Releases

About The Customer

Since its establishment in 1914, Utica National has marked over a century of service, with its base in New Hartford, NY. The company has evolved significantly over the years, earning the title of a Top Insurance Workplace in 2018 by Insurance Business America magazine. With a team of over 1,200 employees across the country, Utica National provides its services through more than 2,200 independent insurance agents nationwide. Despite the challenges of evolving market needs, the company maintains an “A-” or “Excellent” rating with a stable outlook from the A.M. Best Company. Their commitment to service and excellence is visible in their operations and their innovative approach to data architecture and business intelligence. Explore More

New York 

Home Insurance, Auto Insurance, Business Insurance

Products/ Services Utilized

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