Policyholders Want a Superior Claims Experience
Duck Creek and Hi Marley make it simple for policyholders to communicate in real time with adjusters, claims reps and other claims stakeholders, cutting through communication inefficiencies and delivering a superior claims experience to policyholders.
This API-driven integrated solution modernizes the claims experience by enhancing communication and information sharing between claims stakeholders using text messaging. All messages are visible and accessible to claims supervisors within the claims core system, for review and follow up action as necessary. With this solution deployed, carriers can quickly engage with and respond to policyholders, improving claims cycle times and elevating customer satisfaction, which can be the difference between a 1-star & 5-star customer satisfaction review.