CUSTOMER ENGAGEMENT: Today’s customers hold the power. Personalization, quick response, and exactly the right products are all baseline.
Starstone reduced its quote-to bind time from 25 days to fewer than 10 minutes, boosting both broker and policyholder satisfaction.
Geico combined its award-winning UX and a new policy platform to sell more policies in one month than in the previous year
Staying ahead of customer needs is a multi-pronged effort.
The customer journey has many touchpoints. The right tools actively engage users at each step, fostering satisfaction and retention all along the way.
Highly-personalized experiences are important for all customers—consumers, agents and policyholders alike. See what steps are necessary to keep customer coming back for more.
Customers’ experiences during a claim incident can make or break their loyalty.