Customer Field & Operations

Find roles in SaaS Operations, Services Management, Professional Services and Information Security.

Why Customer Field & Operations?

We are passionate about bringing our innovative capabilities to the insurance market, building a global customer experience and a reputation for best-in-class customer service.

Who are we looking for?

In Customer Field & Operations, we’re looking for people who have a passion for improving and adapting systems so that they work the way our customers need them to. It’s about curiosity, listening and problem-solving, just as much as it is about the technology and the innovation.

SaaS Operations

We provide technology architecture, cloud solutions, database management and engineering support, helping Duck Creek customers to create and maintain the right technology environment.

Service Management

The Service Management team ensures that every Duck Creek customer has a great onboarding and a seamless GoLive.

Professional Services

Our Professional Services team includes roles in Software Configuration, Software Architecture, Solutions Engineering, Program Operation, QA/Testing and User Experience.

Information Security

This team analyses hacker methodologies, anticipates threats, tackles viruses and constantly evaluates the security system that protects our systems and data.

Iman Zamani,
Senior Manager, SaaS Operations

“I love my job because people care about me as a person and about my professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping the customer that I have not found at other corporations.”

Monica Bethards,
Senior Program Manager

“My team is helping to define a world-class Software-as-a -Service offering. Our work helps to enable our Insurance customers to focus on their strategic business objectives while leveraging world-class technology to help them achieve their goals.”

Katie Wagoner,
Manager of Professional Services Operations

“Our Operations department is great at process improvement, so we are constantly refining our methods & tools to ensure we’re in line with and ahead of the industry’s latest and greatest.”

Ready to dive in?

We have many global opportunities available.