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ISG Order Integration (Claims)


ISG provides claim and litigation support services through proprietary technology and a team of more than 1200 employees with deep expertise in Investigation Management, Medical and Clinical Management and Record Management.  Their combination of solutions are used by 42 of the top 50 largest insurance carriers in the US and enable carriers to increase productivity, efficiency and quality while reducing claims expenses to improve overall claim outcomes. 

The ISG Order Anywhere Enabled Integration package enables carriers to easily order investigations, send referrals for medical and record management, access reports and organize records from a single location with Duck Creek Claims. 

Dependencies for Package

The following tools and packages are required for correct implementation of the package.

Tools Needed to Complete the Package Installation

The following tools are needed to complete the package installation:

  • SQL Server Management Studio
  • Visual Studio 2017+, .Net 4.6.2
  • Duck Creek Claims Studio
  • Postman (or some other web API tool to create http requests)


To use this package, you must also have the following.

  • Duck Creek Claims v11.0.0.6+
  • SQL Server Management Studio
  • Duck Creek Example Server
  • Duck Creek Example User Admin
  • Kayak Middleware

Installing the Package

After you are granted access to the Content Exchange packages you requested, use the Content Exchange Package Utility to install the package. This utility can be run on the server or on your local machine.

To install a package:

  1. Download and install version 3.5.0 of the Content Exchange Package Utility
  2. Once installed, open the utility and use it to install or unzip your downloaded packages. Learn more about using this utility.
    Some packages are completely installed by the Content Exchange Package Utility while others still require some manual steps. The documentation provided with each package includes any manual steps required to successfully install that package.
Anywhere Enabled Integration
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