Sustainable growth isn’t just about processing claims faster—it’s about managing risk faster, using data more effectively, and delivering a consistent customer experience.
Unfortunately, traditional claims systems can’t keep up with demand. Lengthy manual processes, slow data extraction, and compliance challenges cost carriers valuable time and erode customer trust.
The answer isn’t pushing legacy systems harder—it’s adding intelligence that scales. With Duck Creek Intelligence embedded in Duck Creek Claims, carriers make faster decisions, reduce operational burden, and deliver smarter claims experiences that customers remember.
AI-Powered Claims: Raising the Bar for Speed and Accuracy
For years, Duck Creek has helped P&C and general insurers thrive with flexible, future-ready technology. Now, Duck Creek Intelligence extends that foundation, delivering a unified AI platform built to accelerate and scale claims operations with precision, confidence, and control.
With capabilities like Document Intelligence, carriers deploy AI quickly, remain compliant, and seamlessly integrate advanced tools across the Duck Creek suite.
- Deliver insights at the moment of decision by embedding AI directly into adjuster workflows
- Eliminate manual document review—no more digging through PDFs, emails, or spreadsheets
- Ingest, classify, and summarize claim files in seconds with Document Intelligence
- Free adjusters to focus on high-value work instead of administrative tasks
- Improve decision quality and consistency with AI-powered recommendations and context
- Support customers more effectively during critical, time-sensitive moments
Imagine This Scenario
A major storm hits overnight. When your claims team arrives, hundreds of complex claims are waiting. Historically, each file could take hours to review, summarize, and route.
Now, with Duck Creek Claims powered by Document Intelligence, the system ingests all documents, generates concise summaries, and flags key details and trends in seconds. Adjusters take action immediately, customers get answers faster, and what once took a full day of manual effort is done before the first cup of coffee.
Real-Time Insights, Built for How Carriers Actually Work
Document Intelligence delivers precise, configurable, and audit-ready insight exactly when decisions need to be made. Every capability is designed to put clarity, control, and confidence directly into the hands of claims teams.
- Configurable prompts tuned to your workflow: From quick triage summaries to detailed reports, leaders gain consistency, adjusters gain clarity, and everyone moves faster.
- Actionable insights with full traceability: Every insight includes citations tied to source documents, making decisions easier to trust, verify, and defend with regulators.
- Cloud-native, multi-tenant, and built to scale: Designed to handle surge events without slowing down, ensuring timely and accurate responses when claim volume spikes.
- Plug in once. Transform claims overnight: A single API connects Document Intelligence to Duck Creek Claims, unlocking automation without complex rollouts or operational disruption.
A Platform Designed for Carrier Success
Duck Creek’s approach to AI is practical, transparent, and built for real-world insurance operations. Rather than chasing trends, we deliver capabilities that solve today’s challenges while strengthening tomorrow’s roadmap.
The core architecture of Duck Creek Intelligence reflects this philosophy:
- Works across your enterprise: A product-agnostic platform that fits into existing workflows inside or outside the Duck Creek suite—wherever it delivers the most value.
- Machine learning built for insurance: Models trained specifically on insurance documents and data for accurate summaries, classifications, and validations.
- Enterprise-grade security: Data remains private, encrypted, and isolated within your environment to meet regulatory and corporate requirements.
- Transparent and audit-ready: Every AI insight traces directly back to its source, simplifying audits and compliance reviews.
- Human-in-the-loop control: Critical decisions can require human review, balancing automation with oversight in high-impact workflows.
What Carriers Need to Know to Confidently Adopt AI in Claims
When evaluating AI, carriers consistently ask the same questions:
Will this deliver real value? Will my team use it? Is the data secure? How difficult is it to implement? Will it scale?
Duck Creek Claims + Intelligence is designed to answer each of these questions clearly and decisively.
Will AI deliver measurable ROI?
Yes. By automating document review and accelerating decisions, Duck Creek Intelligence shortens cycle times, reduces loss costs, and improves customer experience—creating tangible, defensible ROI.
Can AI integrate cleanly into our existing environment?
Yes. Duck Creek Intelligence connects to Duck Creek Claims through a single API, avoiding system replacement or heavy IT lift and delivering value quickly.
Is AI accurate enough for insurance-grade decisions?
Yes—because it’s built for insurance. Duck Creek Intelligence is trained on industry-specific documents and workflows, delivering accuracy general-purpose AI cannot match.
Is AI secure and compliant?
Yes. Data remains encrypted, isolated, and under carrier control. Every insight is traceable to its source, strengthening audit readiness and regulatory confidence.
Will adjusters actually adopt AI?
Yes. Insights are embedded directly into Duck Creek Claims—no new tools, no retraining, no workflow disruption.
Will today’s AI investment remain relevant tomorrow?
Yes. Duck Creek Intelligence is designed to evolve alongside advancing AI capabilities, providing a scalable, future-ready foundation.
A Smarter Way Forward for Claims
Duck Creek Claims + Intelligence delivers what legacy systems can’t: faster decisions, lower costs, and clearer insight at every step. Hours of manual review become seconds. Adjusters focus on customers—not paperwork. Leaders gain confidence that decisions are accurate, compliant, and scalable.
This is the new standard for modern claims—efficient, intelligent, and built for real-world insurance demands.
See Duck Creek Claims + Intelligence in action and take the next step toward faster, more accurate claims handling.
