Customer-focused portals require a new look at core systems.
“Insurance is a people business” — you’ve heard that a thousand times. Yet conceptually and technologically, most insurers consider back-office systems and risk data as the central assets to their operations. Until recently, the best carriers offered access to data for customers — meaning agents and CSRs — with the intent of streamlining customer interactions and reporting.
Read more by Fil Firmani at Property Casualty 360 here.