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Keys to developing customer-centric technology

Customer-focused portals require a new look at core systems.

“Insurance is a people business” — you’ve heard that a thousand times. Yet conceptually and technologically, most insurers consider back-office systems and risk data as the central assets to their operations. Until recently, the best carriers offered access to data for customers — meaning agents and CSRs — with the intent of streamlining customer interactions and reporting.

Read more by Fil Firmani at Property Casualty 360 here.

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