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Insurance firm banks on change management in digital overhaul

Axis Capital CIO Darryl Catts prefaced an insurance platform revamp with a change management program, making IT and its business peers co-owners of the initiative.

A major technology overhaul at Axis Capital’s insurance division is paving the way for data analytics programs geared to generate revenue. But the IT revamp wouldn’t have been possible without a preemptive change management program, says Darryl Catts, CIO of the company’s insurance business.

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