Duck Creek Blog
Blog Post

Delivery Assurance: there’s no need to go it alone

April 22, 2019

Large, complex implementations of third-party software are enormous, often daunting undertakings. Doing it with the guidance and experience of the team that created the solution can make it less so.

With Duck Creek’s Delivery Assurance program, customers and delivery partners benefit directly from our implementation experience and delivery best practices. The program pairs customers and/or SIs with Duck Creek experts, ensuring that solutions, design, and execution are aligned to successful outcomes by focusing on speed to market, scalability, upgradability, and product roadmap—regardless of the delivery team model.

Project conformance, a key feature of Delivery Assurance, helps our customers and delivery partners monitor project health and program fundamentals from start to finish. This approach maximizes speed to market, reduces maintenance and upgrade efforts, and ensures alignment to base product and future roadmap. It also mitigates delivery cost and schedule overruns, scalability and performance issues, and design rework. Comprehensive conformance reviews are central to the methodology; standard checkpoints are conducted in the analysis, design, build, and test phases to review and provide guidance around numerous aspects of the implementation, including:

  • Software configuration
  • Software extensions
  • Infrastructure design
  • Database configuration
  • Data model design
  • Dev environment and code deployment plan
  • Industrialization

In the event that a serious problem is uncovered during Delivery Assurance, we immediately enact SWAT team escalations, focusing the Delivery Assurance team and our delivery partners on identifying key architecture and delivery risks and building the right mitigation strategies to contain them.

Duck Creek’s Delivery Assurance program brings decades of implementation experience to bear on our on-premises customers’ implementations, offering maximum project efficiency with as few bumps in the road as possible. If SaaS delivery isn’t yet the right option for your enterprise, contact our Delivery Assurance team to learn more about how we can help ensure your project’s success.

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Matt Foster
Matt is the Chief Operating Officer for Duck Creek Technologies. He brings more than 20 years of insurance industry and technology experience to this global leadership role that is responsible for all technology innovation and bringing new products to market which drives successful customer outcomes. As COO, Matt is responsible for research & development, which encompasses global product management, engineering, technology support, SaaS operations; as well as global customer experience, which includes professional services and customer account management. In his previous executive role, Matt was responsible for day-to-day business operations, all new business development, and M&A activity that included Accenture’s acquisition of Duck Creek Technologies in 2011 and the joint-venture between Apax Partners and Accenture that resulted in the emergence of Duck Creek Technologies as an independent company in 2016. Matt has deep roots in technology and is passionate about bringing innovative capabilities to the insurance market. In the formative years of the company’s technology solutions, Matt was chief technology officer for the Accenture P&C software group with responsibility for overall technology, architecture, and software blueprints for all P&C software products and a principal contributor to the software that is today Duck Creek Claims.