InvoiceCloud

Modernize Your Policyholder Payment Experience to Increase Digital Engagement

About InvoiceCloud

InvoiceCloud is a purpose-built digital payments platform serving more than 3,250 customers across the US, including 265+ insurance carriers. Designed to handle the full complexity of insurance billing, from binder payments and lapse prevention to claims disbursements and multi-party lienholder payouts, InvoiceCloud turns every payment interaction into a moment that builds policyholder trust. With a true SaaS architecture, a certified integration with Duck Creek’s core systems, and a team that stays engaged long after go-live, InvoiceCloud helps carriers increase digital adoption, reduce operational overhead, and collect premiums faster. 1 in 5 US households already pays a bill through InvoiceCloud.

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About this Partner

Proven Results, Not Projections: More than 265 insurance carriers have achieved measurable outcomes within 12 months of implementing InvoiceCloud. On average, carriers experience a 75% growth in AutoPay adoption, a 70% increase in paperless billing enrollment, and a 40% reduction in late payments through smarter, personalized communications.
Upgrade-Safe Duck Creek Integration: InvoiceCloud’s certified integration with Duck Creek Billing survives core system upgrades without re-implementation or downtime risk. Carriers get the benefit of both platforms advancing independently, with no integration debt and no disruption to billing operations when Duck Creek releases a new version.
A Partner That Shows Up After Go-Live: InvoiceCloud’s 97% customer retention rate reflects a team that stays engaged long after go-live. Named CSMs with insurance expertise, proactive quarterly business reviews, and an adoption playbook co-executed with your team, not just handed off.

Intelligent Lapse Prevention: Decrease policy cancellations and late payments with sequenced reminders sent via email, text, and IVR, timed to how policyholders actually respond. Carriers on InvoiceCloud see a 40% reduction in late payments and a meaningful reduction in cancellations caused by missed or delayed premium collection.
Omni-Channel Payments Across Every Device and Touchpoint: Policyholders pay when, how, and where they prefer: web portal, mobile, IVR, Pay by Text, in-person, and agent-assisted. ACH, credit/debit, digital wallets including Apple Pay and Google Pay, and AutoPay. Guest checkout removes mandatory login friction so first-time payments complete faster and delinquency drops.
End-to-End Digital Disbursements: From claims payouts and premium refunds to agent commissions and vendor disbursements, InvoiceCloud handles every outbound transaction digitally. Multi-party lienholder capabilities replace slow paper endorsement processes with electronic payouts that include digital documents, status visibility, and endorsement signatures for all parties.
Automated Reconciliation and AI-Powered Reporting: InvoiceCloud’s 99% automated reconciliation match rate eliminates the manual matching burden between Duck Creek Billing and payment records. The AI Report Generator turns custom report requests from a support ticket queue into instant, on-demand generation, with carriers reporting a 70% reduction in reporting support tickets after go-live.

Purpose-Built for Insurance, Proven Across the Industry: InvoiceCloud is not a generic payment platform adapted for insurance. It is built from the ground up for the compliance, workflow complexity, and policyholder experience demands that carriers face. With 265+ insurance customers across personal P&C, commercial P&C, life and annuity, health, carriers, TPAs, and MGA/MGUs, InvoiceCloud is the recognized leader in insurance EBPP and a 2026 AI Excellence Award winner for its domain-trained intelligence platform.
AI Built In, Not Bolted On: InvoiceCloud’s AI is trained on 15 years of real billing transaction data and is purpose-built for insurance, not generically applied. ServiceIQ predicts policyholder needs and deflects calls. FinanceIQ surfaces cash flow and payment behavior intelligence. PayerPredict identifies at-risk policyholders before they lapse. Every model is owned and operated by InvoiceCloud with no third-party LLM required.
Adoption Services That Drive Measurable Enrollment: InvoiceCloud’s dedicated Marketing Adoption Services team co-executes enrollment campaigns with your team, not just alongside them. Carriers get access to the Marketing Resource Center, including communication templates, digital enrollment tools, and adoption tracking dashboards that connect policyholder behavior to business outcomes like reduced call volume and improved DSO.