InvoiceCloud
Modernize Your Policyholder Payment Experience to Increase Digital Engagement
InvoiceCloud works with over 3,200 customers, including 225 insurance customers, helping them enhance their policyholder payment experience with easy self-service billing and claims. With real-time updates, deliver new features automatically without time-consuming upgrades to drive retention and growth through simple, secure, and personalized interactions.
Harnessing Automation, Cloud & SaaS to Transform the Policyholder Experience
InvoiceCloud – Overview
InvoiceCloud – Outbound Payments
InvoiceCloud Sponsors Duck Creek Technologies’ Formation ’25 Event
Advantage
- Industry-Leading Acceleration of Digital Adoption: Over 225 insurance carriers have achieved measurable success within just 12 months of implementing InvoiceCloud. On average, our insurance customers have experienced:
- 49% increase in digital payment adoption
- 58% growth in paperless billing enrollment
- Relationship-Driven: From the initial sales conversation through implementation and well beyond the go-live milestone, our dedicated team is by your side every step of the way—offering personalized support, proactive guidance, and a deep commitment to your long-term success. At InvoiceCloud, we prioritize building strong, lasting partnerships with our clients.
- Future-Proof Innovation: Thanks to true SaaS, you’re always equipped with the latest technology— no time-consuming upgrades or downtime required. Deliver innovation instantly.
- Award-Winning Customer Support: With industry-leading implementation expertise, InvoiceCloud fully supports you in both your onboarding journey and post-go live process with transition specialists and access to a full suite of biller marketing services.
Feature
- Intelligent Communications: Decrease policy cancellations and late payments with intelligent reminders sent via email, text, and phone. On average, InvoiceCloud billers see a 40% decrease in late payments through smarter, personalized communications.
- Omni-Channel Payment Options: Your policyholders can pay and get paid when, how, and where they prefer with the modern payment options they expect across every device and easy experiences that retain context from one channel to the next.
- Digital Disbursements: Your policyholders and partners will experience quicker, easier claims payments, vendor disbursements, return premiums, and agency commissions with digital, seamless transactions. Plus, simplified lienholder and multi-party capabilities streamline the payment endorsement process, reducing policyholder frustration and ensuring fast, secure funding.
Expertise
- Customer-Centric Innovation That Drives Business Strategy: Every aspect of our solution is thoughtfully designed with our customers at the core—empowering technology to support business goals, not dictate them. With over 3,200 customers across our supported industries, we are proud to be a recognized leader in the electronic bill presentment and payment (EBPP) space.
- Marketing Support and Customer Adoption Services: Enable your organization to maximize your investment with a suite of marketing tools and services to help you engage more of your customers in digital channels. Your organization will have access to our Marketing Resource Center, which contains templates and tools to help you reach your adoption goals.