Hi Marley SMS Messaging (Claims)

Overview

Hi Marley is the first intelligent conversational platform built for P&C insurance. It enables carriers to quickly and easily communicate via text with customers and partners in the insurance ecosystem to deliver a customer experience like never before. Hi Marley is built with insurance-specific functionality and intelligence and is architected to scale with carriers of any size. The platform requires no integration to get started and has flexible APIs for integration.

The Hi Marley Insurance Cloud integration with Duck Creek Claims enhances communication and information sharing between adjusters and policyholders. Duck Creek users are enabled with an integrated experience, secure compliance measures and increased workflow efficiencies by tapping into the capabilities of our intelligent conversational platform.

Our accelerator allows adjusters on the Duck Creek Claims platform to:

·       Initiate text contact and create Hi Marley cases by lines of business or brands

·       Capture SMS opt-in/opt-out status for TCPA compliance

·       Control claim assignment and reassignment

·       Utilize scheduled messages to optimize workflows

·       Save conversation transcripts and media files through file notes

·       Manage secondary operators for claim collaboration

·       Access the Hi Marley web app with a single click for analytics and more

·       Record Hi Marley messages and case status updates in real-time 

·       Sync closure of the claim and conversation with simple configuration

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