Avant Mutual Seeks Improved Customer Experiences via Duck Creek OnDemand
Avant Mutual (Sydney), Australia’s largest medical defense organization and medical indemnity insurer, has selected Duck Creek Technologies’ (Boston) Policy, Rating, and Billing solutions, delivered in the cloud via Duck Creek OnDemand, the provider’s SaaS solution for the property/casualty insurance industry, according to a vendor statement. Duck Creek reports that the insurer made its choice to uplift the experience of customers in their interactions with Avant, and unlock internal capabilities to support speed to market, agility in implementing change, and other operational benefits.
Avant’s relationship with Duck Creek began with selection of Duck Creek Rating, chosen primarily for its capabilities and easy-to-use configuration tools, according to the vendor. Following implementation of that application, Avant conducted an RFP process to select its next-generation business applications for policy and billing management. Following extensive market analysis, the firm selected Duck Creek Policy and Billing OnDemand, running in the Microsoft Azure cloud.
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