According to IDC, the Australian and New Zealand general insurance industry is undergoing significant change and the need to provide real-time self-fulfill requests via digital channels has become more important than ever. During this engaging session moderated by IDC insurance analyst expert – Steven Shipley, Shaji Sethu, Managing Director for APAC at Duck Creek Technologies and Kyle Blair, Global Director of Insurance at Hyland discuss how intelligent document processing integrated with core general insurance systems delivers more value and increases efficiency, whilst allowing more automated workflow to claims processing.