Shelter Insurance Empowers Loss Control through Duck Creek Technologies

Lack of visibility and access to real-time risk data

Disconnected loss control and underwriting systems resulted in a lack of centralized risk data on accounts. This impacted Underwriting’s ability to manage risks proactively, evaluate team performance and quality assurance, and track request statuses and task completion.

Operational Inefficiencies

Manual account and survey assignment from Underwriting, increasing administrative burden and risk of errors. Handwritten field notes, inspection images, and files would require digital re-entry. Manual and cumbersome process of issuing recommendation letter creation, risk improvement follow-ups, compliance management and auditing.