The RiskHub Experience: A More Connected Way to Manage Risk

Duck Creek Loss Control is insurance loss control and risk management software that helps carriers manage risk assessments, recommendations, service plans, field activities, and policyholder engagement in one connected workflow.

The RiskHub Experience represents the evolution of Loss Control, from inspection management to a more connected approach to risk and profitability management. It gives loss control and risk engineering teams clearer daily priorities, connected policy and claims context, flexible risk-assessment methods, and greater portfolio visibility.

With the next release, more than 150 insurers already using Duck Creek Loss Control will gain access to RiskHub, while new customers will begin with this next-generation experience.

Loss Control work touches nearly every part of a carrier’s risk-management operation. Field professionals need the right account context before an engagement. Managers need visibility into priorities and follow-up. Underwriters need timely risk information in the flow of work. And policyholders expect service that is organized, responsive, and relevant to their business.

RiskHub brings those needs together in a modern experience designed around how risk management actually moves.

How Can Loss Control Teams Prioritize Risk Management Work?

Effective loss control starts with knowing where attention is needed most.

The RiskHub Experience gives teams a workspace that reflects their responsibilities, with configurable dashboards that bring metrics, charts, queues, map views, and drill-through information together. Users gain a more direct view of work underway, follow-up progress, and the accounts that deserve attention.

Configurable list pages extend that visibility across the portfolio. Teams filter and sort information, choose the columns that matter to their role, and save views for repeatable work. Managers gain a clearer picture of assignments and activity status, while field teams spend less time searching for context and more time preparing for the next engagement.

Map-based planning adds another practical layer of insight. Full-page map views show selected activities and locations, with task details available by location. This experience supports location-aware planning and gives teams a faster way to move from a portfolio view to the activity that requires action.

Go deeper: How to Bridge the Global Risk Gap: Loss Control Strategies for Climate Uncertainty

How Can Loss Control Connect Policy, Claims, and Risk Data?

Loss Control teams need a complete view of the account without leaving their primary workflow. Duck Creek Loss Control connects policy and claims data from core insurance systems with contacts, activities, recommendations, forms, notes, attachments, and service history together in a single account view.

Related Accounts extend that view across broader customer structures, giving teams the context to prepare for risk work, coordinate service, and keep the right information in focus throughout the workflow.

Go deeper: Why Loss Control Data Is the Missing Link in Profitable Underwriting

Move Risk Management Forward in One Connected Workflow

A connected loss control workflow brings risk assessments, activities, recommendations, forms, photos, documents, communications, and follow-up together throughout the risk-management lifecycle.

RiskHub keeps information connected from the first activity through follow-up. Teams create, assign, manage, complete, and report on activities in one place. Forms, recommendations, photos, attachments, letters, and communications stay connected to the related activity, creating a more consistent operating process.

Single data entry supports a cleaner workflow across tasks and service plans. Teams copy activities to streamline recurring work patterns, while assignments, due dates, status, and progress remain visible throughout the lifecycle. Bulk updates provide another efficient way to manage selected surveys, recommendations, and accounts, including assignment changes.

Notes and Action Items add structure to everyday follow-up. Users capture progress notes, assign internal actions, set due dates, update status, and maintain ownership in context. This creates a practical shared record of the next action, whether work is tied to an account, activity, recommendation, or service plan.

How Can Insurers Extend Loss Control Beyond Onsite Risk Assessments?

Modern loss control should support multiple, flexible ways to gather risk information and deliver service across a diverse portfolio. Duck Creek Loss Control supports onsite risk assessments, electronic surveys, and virtual surveys within connected workflows. Teams select an approach that fits the account, the risk, and the service required. E-Surveys invite external recipients to complete forms remotely through an email-delivered digital survey. Teams track invitation status and expiry dates while keeping responses connected to the related workflow. Virtual Surveys support live remote sessions with external participants and provide access to photos and session recordings captured during the engagement.

Service Plans bring planned activities and policyholder-facing stewardship communications into a structured process. Teams organize activities over time, monitor progress, and generate letters using organization templates. Automated letter generation supports more consistent communications and a complete record of outreach.

Go deeper: Top 3 Myths About Digital Loss Control: What P&C Leaders Need to Know

How Should Loss Control Software Adapt to Different Operating Models?

Loss Control operating models vary by line of business, geography, field structure, and service approach. RiskHub provides flexibility through configurable dashboards, saved views, Service Plans, account relationships, and permissions that align access with roles and responsibilities.

Multi-language support extends across the entire application, allowing users to fine tune the experience to local teams, markets, and terminology.

The interface also reflects the small details that shape user adoption. Drag-and-drop interactions support work in service plans, grids, and form sections. Context-aware actions, right-click menus, hover details, and inline editing make routine updates feel more direct. Keyboard and accessibility-friendly design bring modern standards to daily work.

What Should Insurers Look for in a Modern Loss Control System?

Modern insurance loss control and risk engineering software should help carriers:

• Prioritize risk-management work across accounts and portfolios
• Connect policy, claims, account, and risk information
• Manage assessments, recommendations, activities, and follow-up in one workflow
• Support onsite, electronic, and virtual risk assessments
• Improve policyholder engagement and stewardship
• Give managers greater visibility into assignments, activity, and portfolio risk
• Adapt workflows, dashboards, permissions, and service models to the insurer’s operating model

The goal isn’t simply to digitize loss control activity. It’s to create a connected risk-management foundation that helps field teams, managers, underwriters, and policyholders work from better information.

Go deeper: P&C Loss Control: Amplify Consultant Impact by 10x

Build a Stronger Risk Management Foundation

Risk engineering depends on connected information as much as it depends on field expertise. Structured policy information, account relationships, dashboards, maps, forms, recommendations, and risk activity create a valuable context for undertraining risk across the portfolio insight.

Duck Creek Loss Control brings that context together in a modern risk-management environment and connects it with the broader insurance operation. For insurers already running Duck Creek core solutions, that creates an opportunity to extend a connected foundation into Loss Control and bring risk context closer to underwriting and other insurance workflows.

For teams already using Duck Creek Loss Control, RiskHub builds on that foundation with new ways to prioritize work, manage account context, engage policyholders, and coordinate risk-management activity.

For insurers already modernizing Policy, Claims, and other core operations, Loss Control extends that connected foundation into risk management, bringing risk context closer to the underwriting and insurance workflows that depend on it.

As part of the Intelligent Core, Loss Control connects risk-management expertise and context with the insurance workflows and decisions that depend on it.

The most important change isn’t simply a new interface. It’s a more connected way to manage risk. One that gives teams clearer priorities, keeps account context close, extends policyholder engagement, and makes follow-up easier to coordinate.