Paymentus

Paymentus + Duck Creek: Two Proven Leaders. One Enterprise Insurance Payment Ecosystem.

About Paymentus

Paymentus (NYSE: PAY) is a leading provider of intelligent cloud-based billing, payment, and interaction solutions. The Paymentus product suite and patented capabilities deliver Intelligence That Pays for thousands of billers and financial institutions, including Tier 1 National/Multi-National Carriers to specialized and regional insurers, serving more than 53 million consumers and businesses globally. Our multi-dimensional, service commerce platform includes our proprietary Instant Payment Network®️ and 29 patents. With seamless system integration, real-time views of all policyholder payments and historic payment information, top-tier security, and a scalable solutions, insurers experience a seamless, end-to-end experience where billing, policy, and claims management connect directly to a modern payment ecosystem. Together, Paymentus and Duck Creek help carriers reduce costs, speed up collections, and deliver the digital-first convenience today’s policyholders expect. Paymentus serves the insurance industry, encompassing property and casualty, auto and home, commercial lines, workers’ compensation, life insurance, and more.

About this Partner

Industry-Leading Digital Adoption for Premium Payments & Claims Payouts 

Transform billing and payments into a strategic retention tool by unifying the premium collection and claims payout lifecycle.
Offer policyholders an expanded menu of payment options, allowing you to meet any policyholder payment preference to win and retain more business.
Actively shift your policyholder base to low-cost digital channels. Leading insurance carriers partnering with Paymentus achieve up to 44% AutoPay adoption rates and experience an average 34% increase in digital self-service engagement.
Reduce traditional multi-day claims disbursement workflows down to under one hour, radically improving your Net Promoter Score (NPS) by best serving policyholders when they need it most.
Alleviate manual administrative burdens and eliminate operational bottlenecks with a unified, integrated platform.

Binder to Recurring Premium Payments Acceptance – Offer ACH, credit/debit, PayPal, Venmo, Apple Pay®, and Google PayTM digital wallets, convenient in-store cash payments, and more.
Expansive Digital Claims Payout Options – Deliver payouts with funding options that include ACH and debit cards, digital wallets (PayPal, Venmo, Apple Pay®, and Google Pay™), Real-Time Payments® (RTP), FedNow®, eChecks, wire transfers, and traditional check, print, and mail options. Keep claimants connected to their claims payout status via automated SMS (text) and email notifications.
Dynamic Risk Management Tools – Reduce fraud with a full suite of authentication and authorization tools designed to seamlessly safeguard insurers and their customers without adding friction to the inbound or outbound payment process. Fraud management capabilities are built to support real-time payments in adherence with Insurance-Specific PII & NAIC Compliance standards.
Streamlined Reporting & Reconciliation – Access comprehensive analytics, track digital adoption and policyholder behavior, and view all payment activity in real time from a single interface that is standard within the Paymentus platform.

Best-in-Class Electronic Billing and Payment Provider of Insurance Solutions 

Proven Performance Trusted by Leading Insurers – For more than 20 years, the Paymentus product suite and patented capabilities have delivered award-winning solutions for thousands of clients globally, from Tier 1 National / Multi-National Carriers to specialized and regional insurers
Strategic Marketing to Exceed Your Digital Payment Adoption Goals – Full-service marketing support to help you increase customer awareness and drive the adoption of your most cost-efficient digital payment methods and channels.