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With an Eye on Delivering Enhanced Customer Experience, Ageas Insurance Chooses Duck Creek Claims and Policy For its Portuguese Business

November 29, 2018
Carrier’s Portuguese unit moves to offer customers world-class service as part of ongoing aggressive digital transformation

Boston – November 29, 2018-  Duck Creek Technologies announced today that the Portuguese business unit of Ageas (Ageas Seguros), a top insurer in Europe and Asia, has selected Duck Creek Claims and Duck Creek Policy as its platform for transformation to streamline operations and offer superior service to customers in the region.

As Ageas pushes forward in Portugal with an aggressive digital agenda concurrent with the acquisition of two local competitors, the implementation of Duck Creek’s Claims and Policy solutions lets the insurer make better, faster decisions and support customers in the ways they prefer. Replacing multiple legacy systems with two best-in-class solutions, the insurer will be able to reduce operating costs and increase internal process efficiencies, freeing up its IT staff to focus on the company’s strong digital-first strategy.

“As we plan our technology strategy for the future, it’s critical that we invest in systems and solutions that can evolve with our business rather than constrain us to outdated operating models,” said Jorge Pinheiro de Melo, CIO of Ageas Portugal Group. “With Duck Creek, we’ll not only be able to offer customers better service, but the upgradable platform will also allow us to keep pace with the changing marketplace in our region.”

“We’re very happy to welcome Ageas’ Portuguese division into our growing family of European customers,” said Eugene Van Biert, Chief Revenue Officer of Duck Creek Technologies. “And we’re excited to partner with them on their digital transformation initiative. Ageas Seguros has taken an important step in building on the kind of agility its growing market requires.”

Bart Patrick, Managing Director of Duck Creek Europe added, “After a hard-fought selection process, we’re looking forward to getting to the business of helping Ageas Seguros drive its digital agenda and transform its customer experience in Portugal.”

About Ageas and its European operations:

Ageas operates with an important goal worldwide: to provide customers with peace of mind when they need it most – helping at every stage of their lives to mitigate risks related to property, casualty, life, and pensions. Through a number of wholly-owned subsidiaries and established joint ventures, Ageas is active in four markets in continental Europe: France, Luxembourg, Turkey, and Portugal. Across the region, Ageas offers a broad range of insurance products and services that span both Life and Non-Life. Their products can be accessed through a number of different distribution channels, including brokers and agents, but mainly via bank branches.

Ageas has been operating in Portugal since 2005 through Médis and Ocidental brands and reinforced its presence after the acquisition of AXA Portugal in 2016 with Ageas Seguros and Seguro Directo. Learn more at

About Duck Creek Technologies:

Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change – allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are available via Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry. For more information, visit

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