Shifting from Surveys to Service Plans: Improving Policyholder Experience

Commercial property insurance carriers have traditionally relied heavily on surveys and inspections to evaluate potential hazards and mitigate risks. While this method is effective in identifying and addressing structural and environmental vulnerabilities, it often lacks the proactive engagement that characterizes service plans.

In this 30-minute webinar, our insurance industry experts will explore:

• Shifting landscape in insurance industry from Surveys to a pro-active service plan
• Impact of service plans on policyholder Retention, Claims Reduction and Premium Optimization, impacting overall business profitability
• How carriers can differentiate their offerings to remain competitive
• Appeal of a service plan to the policyholders

This webinar features Risk Control Technologies, acquired by Duck Creek Technologies in October 2024, and is now rebranded as Duck Creek Loss Control. *

David Pittman

Sr. National Sales Director, Duck Creek Technologies (Formerly known as Risk Control Tehcnologies)

Londa Moen

Key Account Technical Services Manager, Cincinnati Insurance Company

Jeff Spangler

Director of Loss Control Operations, Cincinnati Insurance Company