Why Insurance AI Needs Consistent, Governed Decisions
PropertyCasualty360: Why Insurance AI Needs Consistent, Governed Decisions
Featuring Duck Creek CEO Hardeep Gulati
AI can generate an answer. But when it participates in policy servicing, underwriting, or claims, insurers need confidence that the outcome is consistent, explainable, and governed by the data, rules, and decision authority that apply to the work.
In its ITC Vegas 2026 roundup, PropertyCasualty360 examines AI’s move into consequential insurance workflows. Duck Creek CEO Hardeep Gulati discusses why generic AI outputs are not enough for insurance—and why trusted context, traceability, and human accountability become essential as AI moves closer to core operations.
Read the ITC Vegas roundup in PropertyCasualty360 →
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