Why Underwriting Orchestration—not AI Alone—Creates Insurance Value
Insurance Business: Why Underwriting Orchestration—not AI Alone—Creates Insurance Value | July 2026
By Emily Douglas, Featuring Andy Moss
Underwriting orchestration creates value by connecting submission data, documents, AI, decision authority, and human judgment in one governed workflow—from intake and triage through pricing, referrals, bind, and renewal.
In this Insurance Business feature, Emily Douglas speaks with Andy Moss, General Manager, Underwriting at Duck Creek, about why insurers need to modernise the underwriting flow—not simply add another AI tool. The article explores how connected workflows can reduce manual hand-offs while giving underwriters more time for complex risk, broker relationships, negotiation, and portfolio strategy.
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