Case Study

GAINSCO’s Successful Paradigm Shift from Legacy Systems to Cloud with Duck Creek Technologies

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Objectives

Modernize GAINSCO’s tech to support expansion into 44 states.
Replace legacy systems with a scalable, agile enterprise system.

Our Stats

The results

3 Minutes

Reduced call center talk time

16 Weeks

Instead of 15 months launch time in a new state

Scalable

Architecture was implemented to support rapid on-demand integration

We knew we had to do something different and that it was time for an upgrade, which is how we ended up connecting with Duck Creek Technologies.

Phil West GAINSCO

SVP & CIO

The challenges

Legacy Technology Systems

GAINSCO’s existing policy administration and billing systems were predominantly run on mid-frame legacy applications, which were not ideal for modern programming and had a dwindling talent pool.

National Expansion

The company aimed to expand its operations into 44 states, which required a scalable and flexible tech infrastructure.

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The Solutions

The choice fell on Duck Creek Technologies due to its strong suite of integration capabilities, and the right levels of functionality that did not require reliance on proprietary technology.
The selected solution comprised Duck Creek OnDemand, Duck Creek Policy, Duck Creek Billing, and Duck Creek Distribution Management to replace the legacy technology.
The new architecture provided everyone with the same view, bridging the gap between the agency facing and internal facing systems.

The Impacts

Improved Efficiency

The call center talk time was reduced by almost three minutes, significantly improving operational efficiency.

Rapid Expansion

The process of launching in a new state was shortened from 15 months to 16 weeks, accelerating GAINSCO’s national expansion plan.

Agility

The agile architecture allowed for on-demand integrations, thus creating a customized ecosystem that aligned with GAINSCO’s growth goals.

About the Customer

GAINSCO Auto Insurance® is a Dallas, Texas-based property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum limits personal auto insurance. GAINSCO is an expansionary company, selling its insurance policies in 21 states through independent agents and directly to customers via digital channels, with insurance operations conducted through MGA Insurance Company, Inc. In December 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries.

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