Full Agenda - Duck Creek

Full Agenda

May 8-10, 2023

We are happy to provide over 30 breakout sessions with product, business, technology, and partner tracks. Please note all times are in Eastern Standard time.

Day 1

Day 2

Day 3

Monday, May 8, 2023

9:00am – 12:00pm	User Groups All customers are welcomed and encouraged to participate in the Duck Creek Users’ Group – a community for customers to exchange ideas, network, receive updated product information, and gain insight into Duck Creek’s product strategy. Billing Claims Digital Engagement Distribution Management Insights Industry Content OnDemand Platform and Tools Policy and Rating Reinsurance Management
10:00am – 6:00pm	Registration and Information Desk Open
11:30am	Golf Tournament Our annual golf tournament will take place at the Waldorf Astoria Golf Club. Registration and “grab-n-go” lunch begin at 11:30 am, followed by a shotgun start for the scramble at 12:30 pm. Space is limited to first come first serve, please be sure to register.
4:00pm – 4:45pm	Vinyasa Yoga As you kick off Formation ’23, we invite you to nurture your mind, body, and spirit with an all-levels vinyasa yoga class. You will be supported in a specially curated Ayurveda yoga vinyasa flow class, blending the ancient wisdom of Ayurveda with your yoga practice. Release stress from travel and get yourself ready for a fantastic Formation experience. We will explore the Ayurveda elements of space, air, fire, water and earth to refresh you physically and emotionally and leave you ready for everything! *Angela Smith, 500 RYT, AHC, Reiki 1&2, CWMF, Senior Manager, Duck Creek Technologies*
6:30pm – 9:00pm	Welcome Reception and Launchpad Grand Opening Discover the power of the Duck Creek partner ecosystem with over 50 exhibitors in the “Launchpad.” Network, watch demos and uncover insights, expertise, and solutions you need to run your business in today’s digital world.

Tuesday, May 9, 2023

6:00am – 6:45am	Vinyasa Yoga Start your morning with an all-levels vinyasa yoga class designed to nurture your mind, body, and spirit. You will be supported in a specially curated Ayurveda yoga vinyasa flow class, blending the ancient wisdom of Ayurveda with your yoga practice. We will explore the Ayurveda elements of space, air, fire, water, and earth to refresh you physically and emotionally and leave you ready for everything! *Angela Smith, 500 RYT, AHC, Reiki 1&2, CWMF, Senior Manager, Duck Creek Technologies*
6:30am – 7:00am	Ben’s Bootcamp Join Duck Creek’s own Ben Dulieu for a motivating and challenging 30-minute EMOM-style workout. EMOM stands for “Every Minute On the Minute” and means you perform an exercise as every minute starts. EMOM workouts are a highly effective form of training. They provide an efficient way to build muscle, strength, endurance, and overall work capacity. This is meant to be fun – and a workout. People of all fitness levels are welcome! *Benjamin Dulieu, CISO, Duck Creek Technologies*
7:00am – 6:00pm	Registration / Information Desk Open
7:00am – 8:15am	Breakfast
8:30am – 10:00am	General Session Welcome Keynote: Building P&C and General Insurance Together Hear Duck Creek’s CEO, Mike Jackowski, discuss creating the protection people and businesses need now and in the future. *Mike Jackowski, Chief Executive Officer, Duck Creek Technologies* Building the Comprehensive P&C and General Insurance Suite Together Insurance providers need to be able to provide proven solutions with flexibility to adapt to today’s challenges. This session will also include a product demonstration of a humanized insurance experience. *Jess Keeney, Chief Product Officer, Duck Creek Technologies*
10:00am – 10:30am	Networking Break in the Launchpad Discover the power of the Duck Creek partner ecosystem with over 50 exhibitors in the “Launchpad.” Network, watch demos and uncover insights, expertise, and solutions you need to run your business in today’s digital world.
10:30am – 11:00am	Breakout Sessions Duck Creek Distribution Management Update Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies Sugandha Jasuja, Product Manager, Duck Creek Technologies Duck Creek Insights Update Elaine Rogalla, Director, Product Management, Duck Creek Technologies Reinsurance Trends: From the Background to the Foreground Deb Zawisza, Senior Principal, Aite-Novarica Group Building Delightful User Experiences with the Duck Creek Design System Ethan Perry, Director, Engineering, Duck Creek Technologies Caleen Alexanderson, Senior Manager, UX Researcher, Duck Creek Technologies Unlocking Global Expansion with SaaS Solutions: A Berkshire Hathaway Specialty Case Study Matt Bates, Senior Vice President, Information Technology, Berkshire Hathaway Specialty Insurance Rohit Mehra, Chief Business Officer, Coforge Partner Spotlight – featuring LTI/Mindtree View Additional Details
11:15am – 11:45am	Breakout Sessions Modernize the Claims Experience Elaine Rogalla, Director, Product Management, Duck Creek Technologies Carrie Feldman, Senior Product Manager, Duck Creek Technologies Caleen Alexanderson, Senior Manager, UX Researcher, Duck Creek Technologies Imburse: A Single Connection to the Global Payments Ecosystem Oliver Werneyer, Vice President, Product Strategy, Duck Creek Technologies The Power of Duck Creek’s Cloud Architecture Quinn Easterbrook, Chief Enterprise Architect, Duck Creek Technologies Evolution of Duck Creek’s Customer Success Stephanie White, Senior Vice President, Customer Success, Duck Creek Technologies Cognizant and EMC Modernizing Agency Management through Duck Creek Distribution Management Greg A. Murphy, Software Engineering Director, EMC Insurance Companies Bhigi Tanna, Insurance Program Director, Cognizant Understanding Customer Journeys to Create Loyalty and Lasting Value Avi Greenfield, VP – Product Management, CXM, Quadient View Additional Details
12:00pm – 1:15pm	Lunch
1:30pm – 3:00pm	General Sessions Keynote: Building The Impossible Together. Innovating the Human Experience Duck Creek’s mission is to help insurers reimagine insurance – but what does that mean? It means thinking beyond what’s possible today. Thinking beyond boundaries to solve unsolvable problems. To write the next chapter in insurance, our community needs to expand the definition of what an insurance experience means. How human interaction can drive innovation. *Guest Keynote Speaker to be Announced.* Duck Tales: Customer Story Hear Duck Creek customer, GAINSCO, tell their success story. Nicole Dalal, Chief Customer Experience Officer, GAINSCO Phil West, Chief Information Officer, GAINSCO Building the Future Together Is your organization eager to enter new markets but cannot achieve product-market fit? Are insurance operations hampered by a closed architecture that constrains product innovation, driving policyholders to competitors? Sound familiar? Join our panelists for this main stage session to learn how insurers are utilizing technology to win. Get answers to pressing questions such as: What technologies are carriers investing in to drive growth? Where do they see these investments driving value? And what do I need to do as an insurance leader to drive growth with technology at my organization? Join us for this informative and lively session! Ellen Carney, Principal Analyst, Forrester Robert Norris, Principal Analyst, Celent Deb Zawisza, Senior Principal, Aite-Novarica Group Sasha Korol, Senior Director, Strategy & Innovation, Duck Creek Technologies Building Loyalty with Your Policyholders & Brokers Digital Customer Service (DCS) is no longer a “nice to have”, it’s an essential solution for insurers to connect and generate loyalty with consumers, policyholders and brokers. DCS is deployed in a matter of weeks and is helping P&C insurers to sell more online, provide more efficient customer service, and increase customer satisfaction and external broker brand loyalty. This session includes a live demonstration of the leading DCS platform in the insurance industry today – Duck Creek Digital Customer Service powered by Glia. Dan Michaeli, Glia CEO, will showcase customer deployments of DCS at leading insurers and the benefits generated. *Dan Michaeli, Co-Founder & CEO, Glia*
3:00pm – 3:30pm	Networking Break in the Launchpad Discover the power of the Duck Creek partner ecosystem with over 50 exhibitors in the “Launchpad.” Network, watch demos and uncover insights, expertise, and solutions you need to run your business in today’s digital world.
3:30pm – 4:00pm	Breakout Sessions Duck Creek Policy Update Jim Welch, Senior Manager, Product Management, Duck Creek Technologies Digital Engagement-Producer Product Update Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies Jamie Schaefer, Product Manager, Duck Creek Technologies Customer Spotlight Speaker to be announced. Successful Migration Strategies: OnPrem to OnDemand on Azure Dan Davis, Microsoft Preston McCamy, Senior Director Customer Success Engineering, Duck Creek Technololgies Partner Spotlight Speaker to be announced. Partner Spotlight Speaker to be announced. View Additional Details
4:15pm – 4:45pm	Breakout Sessions Duck Creek Reinsurance Product Showcase Vandana Sharma, Senior Director, Solution Consulting, Duck Creek Technologies Duck Creek Policyholder Product Showcase Ken O’Sullivan, Senior Director, Product Management, Duck Creek Technologies Jamie Schaefer, Product Manager, Duck Creek Technologies Journey to Active Delivery Sean Murphy, Senior Vice President, Customer & Partner Enablement, Duck Creek Technologies Duck Creek’s Machine Learning Future Scott Field, Director, Engineering, Duck Creek Technologies Partner Spotlight Speaker to be announced. Partner Spotlight Speaker to be announced. View Additional Details
4:45pm – 6:00pm	Launchpad Reception Enjoy a reception in the Launchpad while networking and learning about power of Duck Creek partner ecosystem.
5:00pm – 6:15pm	W.I.N. Event The Women’s Insurance Networking event will start with an informal networking reception followed by an impactful panel discussion about Building (The Future) Together – Women in Insurance. The event will include with an interactive Q&A. All are welcome. *Customer & Partner Panel moderated by Amy Bayer, Global Director of DE&I, Engagement & Culture, Duck Creek Technologies*
7:00pm – 10:00pm	“The Ken-ducky Derby” Evening Event

Wednesday, May 10, 2023

6:30am – 7:00am	Ben’s Bootcamp Join Duck Creek’s own Ben Dulieu for a motivating and challenging 30-minute EMOM-style workout. EMOM stands for “Every Minute On the Minute” and means you perform an exercise as every minute starts. EMOM workouts are a highly effective form of training. They provide an efficient way to build muscle, strength, endurance, and overall work capacity. This is meant to be fun – and a workout. People of all fitness levels are welcome! *Benjamin Dulieu, CISO, Duck Creek Technologies*
7:30am – 8:45am	Breakfast
8:00am – 8:45am	Emerging Leaders Meet Up & Breakfast Emerging Leaders is a group of early-career professionals that focus on developing a positive and growth-oriented mindset, learning from the experiences of others, and fostering connections between people of all generations.
9:00am – 10:30am	General Session The Flock Ecosystem: Achieving Together As part of our Duck Creek Community, we are always striving to invest in our customers and build their success. Hear Eugene Van Biert, COO, Duck Creek Technologies, discuss our elevated model, aligned focus, and enhanced partner ecosystem experience which are the building blocks that drive our Customers’ Success. *Eugene Van Biert, Chief Operating Officer, Duck Creek Technologies* Duck Tales: The Art and Science of Successful Implementations Hear from a member of the Duck Creek Partner Ecosystem discuss strategies for a successful implementation. *Speaker to be announced.* Duck Tales Customer Story Hear Duck Creek customer, Hollard, tell their success story. *Jamie Smith, Chief Information Officer, Hollard* Innovation Anywhere: Hatch-a-Thon Winner The winner of the Hatch-a-thon will be announced. Celebrating Together: Duck Creek Standard of Excellence Awards The winners of the Duck Creek Standard of Excellence Awards, celebrating innovation in the industry, will be announced.
10:30am – 11:00am	Networking Break in the Launchpad Discover the power of the Duck Creek partner ecosystem with over 50 exhibitors in the “Launchpad.” Network, watch demos and uncover insights, expertise, and solutions you need to run your business in today’s digital world.
11:00am – 11:30am	Breakout Sessions Enhancements to the Duck Creek OnDemand Experience Nick Merino, Senior Director of Product Management, SaaS, Duck Creek Technologies Duck Creek Customer Journey Stephanie White, Senior Vice President, Customer Success, Duck Creek Technologies Customer Spotlight Speaker to be announced. Amplifying your Underwriting Workforce Erin Oswalt, Director, Vertical Markets, Lexis Nexis Risk Solutions Humanizing the Configuration Experience: Configuration Studio Victoria Candelora, Senior Product Manager, Duck Creek Technologies Michael Larter, Senior Director, Product Management, Duck Creek Technologies Building Humanized Experiences Together Jim Tincher, CEO, Heart of the Customer View Additional Details
11:45am – 12:15pm	Breakout Sessions Duck Creek Billing Update Lee Haynes, Senior Manager, Solution Consulting, Duck Creek Technologies Customer Spotlight Speaker to be announced. Data and Analytics Strategy Speaker to be announced. Partner Spotlight Speaker to be announced. Building Humanized Experiences Together (cont.) Jim Tincher, CEO, Heart of the Customer View Additional Details
12:15pm	Depart/Close of Event

Day 1 Day 2 Day 3

The agenda is subject to change

If you have any questions, please contact us