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SPLICE Automated Text Integration (Policy, Billing)


SPLICE Software is in the business of driving real conversations between insurance carriers and their policyholders.  Using calls, texts, chat, email, and even voice-first technology, SPLICE enables insurers to inform policyholders across their entire journey, ensuring that your policyholders are engaged, happy and committed.

This out-of-the-box integration with SPLICE includes configuration tools that can be added to an existing insurance product in Duck Creek Policy and then leveraged to send automated texts to policyholders whenever a bill is due.  An example application would be “pay by text” billing option, where SPLICE can contact a policyholder with a SMS text that includes a link to the carrier’s portal where the policyholder can then initiate payment in Duck Creek Billing. 

Dependencies for Package

The following tools and packages are required for correct implementation of the package.

Tools Needed to Complete the Package Installation

The following tools are needed to complete the package installation:

  • Duck Creek Author
  • Duck Creek Server


To use this package, you must also have the following.

  • Duck Creek Policy
  • Duck Creek Billing
  • SPLICE Developer Account

Installing the Package

After you are granted access to the Content Exchange packages you requested, use the Content Exchange Package Utility to install the package. This utility can be run on the server or on your local machine.

To install a package:

  1. Download and install version 3.5.0 of the Content Exchange Package Utility
  2. Once installed, open the utility and use it to install or unzip your downloaded packages. Learn more about using this utility.
    Some packages are completely installed by the Content Exchange Package Utility while others still require some manual steps. The documentation provided with each package includes any manual steps required to successfully install that package.
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