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Press Release

West Bend Insurance Modernizes Operations with Move to Software-as-a-Service

May 24, 2018
Carrier Migrates Core Systems to Duck Creek OnDemand, the SaaS Solution for the P&C Industry

Boston – May 24, 2018 – West Bend Mutual Insurance Co. is now in production with Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry. The insurer moved their existing Duck Creek core solutions to Duck Creek OnDemand to adjust rapidly to new market demands, enhance service levels, and lower its costs.

“OnDemand enables us to keep up with the pace of technology changes and enhances our ability to launch new products. It helps us focus on the core needs of our business rather than get bogged down with operational tasks like platform/infrastructure upgrades and template updates,” said Murali Natarajan, SVP & CIO of West Bend.

Since 2014, West Bend’s commercial, specialty, and workers’ compensation lines of business have been in production with Duck Creek Policy and Billing. West Bend also utilizes Duck Creek templates, which supports the implementation and ongoing maintenance of bureau content. The carrier’s decision to migrate to Duck Creek OnDemand reflects the success of the company’s relationship and shared vision of a future-ready insurer.

“We are very pleased that West Bend has again selected Duck Creek to support their technology modernization initiatives,” said Michael Jackowski, CEO of Duck Creek Technologies. “With Duck Creek OnDemand, West Bend will be able to make quality decisions in real time, focus on their core competencies, and concentrate on innovation rather than maintaining their core systems on-premises.”

About West Bend Mutual Insurance Company

West Bend Mutual Insurance Company, headquartered in West Bend, Wisconsin, provides property/casualty insurance products throughout the Midwest. The company offers a broad personal lines coverage package, a full range of commercial products and services, insurance for specialty lines, and bonds. West Bend employs more than 1,200 associates and is represented by approximately 2,300 independent insurance agencies throughout Wisconsin, Illinois, Iowa, Minnesota, Indiana, Ohio, Michigan, Missouri, Kansas, Kentucky, Nebraska, and Tennessee. The company has been rated A (Excellent) or better by A.M. Best since 1971. West Bend also consistently ranks higher than its competitors in an agency loyalty survey. Learn more at

About Duck Creek Technologies

Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change – allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are available via Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry. For more information, visit

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