Why Insurers Need to Connect Underwriting and Core Operations
Insurance Post: Why Insurers Need to Connect Underwriting and Core Operations | October 2026
Interview with Duck Creek CEO Hardeep Gulati by Séamus O’Hanlon
Insurance underwriting modernization requires more than a digital workbench or point solution. Insurers need connected underwriting orchestration and core operations so product definitions, risk data, decisioning, and AI can move through the business without creating duplicate processes or disconnected sources of truth.
In this Insurance Post interview, Hardeep Gulati discusses Duck Creek’s acquisition of Send, the opportunity to bring underwriting-to-core capabilities to the UK and London Market, and why governed AI must be grounded in insurance domain knowledge and traceable decision-making.
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