Intelligent Platforms | Agentic AI platform
Enterprise Agentic AI Built for Insurance
Build, deploy, and govern AI agents at scale. Support a wide range of agent frameworks and models while maintaining enterprise-grade security, observability, transparency, and control.
Why Duck Creek Agentic AI
Built for Real-World
Insurance Demands
How Enterprise Agentic AI Becomes Reality
Agentic Workflow Automation
Transform fragmented processes into intelligent workflows across claims, underwriting, billing, and policy management that execute, adapt, and respond in real time across the insurance lifecycle.
- Automates tasks across underwriting, claims, billing, and policy workflows.
- Connects data, decisions, and actions in real time.
- Reduces manual effort and process bottlenecks.
- Helps teams deliver faster, more consistent customer outcomes.
Insurance-Native Intelligence
Built specifically for insurance, Duck Creek’s AI understands the context behind policies, claims, underwriting decisions, and carrier business rules—helping teams make more informed and consistent decisions.
- Uses insurance-specific context to improve decision quality.
- Reflects real carrier workflows and operational requirements.
- Reduces errors often caused by generic Al tools.
- Supports more consistent and compliant decisions enterprise-wide.
Explainable AI governance
Maintain transparency, governance, and human oversight across AI-driven decisions in highly regulated insurance environments.
- Shows what informed each recommendation or action.
- Supports auditability and regulatory transparency requirements.
- Keeps people involved in critical decision points.
- Helps compliance, legal, and IT teams approve Al faster.
Open AI Orchestration
Connect AI workflows across enterprise systems with an open platform designed to integrate, orchestrate, and scale within your existing environment.
- Integrates across existing carrier technologies and workflows.
- Supports open APls and extensible architecture.
- Scales Al initiatives across business operations.
- Helps carriers avoid vendor lock-in over time.
Operationalizing AI at Scale
“Innovative P&C leaders are asking how to operationalize the promise of AI. Our collaboration with Duck Creek provides the answer: targeted, scalable applications of agentic AI to solve pressing business challenges … Duck Creek is enabling carriers to improve profitability, increase growth, and effectively manage risk.”
Doug Smith
General Manager, US Financial Services, Microsoft
Recognized Excellence
Duck Creek AI was recognized as Best AI Agent at Vista Equity Partners’ 2025 North America Hackathon for an AI-powered FNOL solution that helps carriers accelerate claims processing, strengthen fraud detection, and reduce operational costs.
Move Beyond AI Experiments
Learn how insurers are turning AI into trusted, enterprise-scale capabilities that accelerate decisions, automate work, and drive measurable business outcomes.
Frequently Asked Questions
The Duck Creek Agentic AI Platform is an insurance-native, purpose-built platform designed to build, connect, and optimize AI agents at scale. It is fully interoperable and extensible to compliment your existing AI investments.
Learn more about Duck Creek Agentic AI Platform
Designed for global insurers who want to bring Agentic AI into core insurance workflows. The platform supports bringing your own AI infrastructure or using our Agentic AI Platform for agentic operations. It serves developers and enterprises who need robust infrastructure to support dynamic execution paths at runtime, controls to monitor behavior, powerful tools to enhance agents, and the flexibility to adapt as the landscape evolves.
Yes. Duck Creek Agentic AI Platform combines the power and scalability of an AI platform with the insurance data model. It is designed to bring AI solutions to the Duck Creek Insurance Cloud.
Learn more about Duck Creek Agentic AI Platform
https://www.duckcreek.com/blog/4-principles-for-lasting-ai-transformation-in-insurance/
Duck Creek Agentic AI Platform improves outcomes by turning data into decision‑ready signals—delivered in real time.
The platform surfaces risk signals, propensity scores, fraud indicators, severity predictions, and next‑best‑action recommendations directly within underwriting and claims workflows. This enables faster cycle times, more accurate risk selection, reduced leakage, and smarter claims triage—without manual data interpretation or downstream analysis. Because Intelligence is event‑driven, decisions respond instantly to moments like new submissions, FNOL, or policy changes. And since risk drivers vary by region—such as weather‑driven loss in APAC and EMEA or litigation trends in North America—models and signals can adapt to local data, constraints, and regulatory conditions.
Better signals lead to better decisions—and better decisions lead to measurable business outcomes.
Learn more about Duck Creek Agentic AI Platform https://www.duckcreek.com/blog/modernizing-claims-faster-more-accurate-decisions-with-duck-creek-claims-intelligence/
Duck Creek Agentic AI Platform is designed with explainability, transparency, and governance at its core.
AI models work alongside business rules, ensuring decisions are understandable, auditable, and regulator‑ready. Insurers can see why a recommendation was made, track model lineage, apply governance controls, and document decision logic at the point of underwriting, claims, or pricing. This approach avoids “black box” AI while supporting responsible AI practices across multi‑jurisdictional environments—including alignment with global expectations around explainable AI, model governance, and regulatory transparency.
For insurers operating across regions, Duck Creek Agentic AI Platform helps maintain consistent standards for responsible AI while accommodating local regulatory and oversight requirements.
Learn more about Duck Creek Agentic AI Platform https://www.duckcreek.com/blog/responsible-ai-governance-in-insurance-how-duck-creek-sets-the-standard/
You have 100% control with Duck Creek Agentic AI Platform. It does not include pre-trained models, meaning carriers control all aspect of their AI, including what data to use, what model to use, and how it is deployed.
Learn more about Duck Creek Agentic AI Platform https://www.duckcreek.com/blog/built-for-change-how-operations-make-ai-work-in-insurance/
The Agentic AI Platform supports Model Context Protocol (MCP) and Agent to Agent Protocol (A2A). By supporting these emerging standards, Duck Creek aims to be the preferred choice for orchestrating agents regardless of the protocols used.
The platform is designed to be model-agnostic, working with any foundation model including OpenAI, Google’s Gemini, Anthropic’s Claude, Meta Llama, and Mistral models. Carriers can also bring their own models.
AI explainability, interpretability, and responsible AI principles are built into the platform’s foundation. Our neuro-symbolic architecture combines the reasoning power of large language models with the precision of insurance-specific business rules to enable AI agents that can explain every decision, cite the rules they applied, and produce audit-ready traces.
AI actions are logged in an immutable decision ledger with full decision lineage, model version, inputs, and outputs available on demand. The platform offers built-in guardrails to enforce safety rails on every model call and bias detection monitors for drift post-deployment.
For carriers operating under NAIC, GDPR, CCPA, and state-level AI fairness laws, this means the platform is designed to enable compliance — not just support it.
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