The Roadmap to Agentic AI Operations in P&C Insurance
About This Episode
Agentic AI is moving from experimentation toward real insurance operations, but scaling it requires more than capable models. How can insurers build the data, workflow, and governance foundations for agentic AI while keeping people accountable for decisions?
In this episode of The Creek Side, Duck Creek Chief Product Officer Jose Lazares outlines a practical roadmap for agentic AI operations in P&C insurance. He explores the roles of trusted data, workflow orchestration, task-specific agents, and assurance and governance; why adoption should progress in phases; and how AI can support product configuration while human reviewers remain in control.
The Architecture of Trusted AI in P&C Insurance
Continue the conversation with this companion executive brief, which takes a deeper look at the governance, explainability, and architectural requirements insurers need to scale AI with confidence.
Download the brief to explore practical considerations for building trusted AI into core insurance operations.
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