From Agentic AI to Intelligent Operations: What Insurance Leaders Should Look for at ITC Vegas 2026

The insurance industry has spent the last several years exploring what AI can do. At ITC Vegas 2026, the more important conversation will be what insurers are actually doing with it.

It is creating an insurance operation where trusted data, intelligence, people, workflows, and core systems work together so intelligence can move from insight to decision to action.

At ITC Vegas, September 29–October 1, Duck Creek will show what that operating model looks like in practice.

Visit Duck Creek at Booth #2633 to see what the Intelligent Core of Insurance makes possible.

What Does It Take to Put Agentic AI to Work in Insurance?

Agentic AI creates an opportunity to move beyond intelligence that simply analyzes or recommends. Agents can help get insurance work done such as gathering information, applying insurance context, coordinating actions, invoking systems, and bringing people into the process when judgment is required.

The greater opportunity comes when agents can work together across the insurance operation.

A modern Agentic AI Platform needs to connect agents with trusted insurance data and business rules, orchestrate work across systems and people, maintain human oversight, and connect decisions to core execution.

Duck Creek’s insurance-native Agentic AI Platform provides the intelligence and orchestration capabilities to deploy, coordinate, and govern agents across insurance workflows. Insurers can build their own Agentic apps on the platform or deploy prebuilt Duck Creek apps, all with seamless access to the Intelligent Core.

At ITC, don’t just ask what an AI agent can do. Ask what becomes possible when intelligence can participate in the insurance operation.

Why Is Orchestration Becoming So Important?

Insurance work rarely happens in one application.

An underwriting decision may require submission data, third-party information, appetite rules, pricing, approvals, human judgment, and ultimately Policy and Rating.

• A claim may require policy context, loss information, validation, enrichment, triage, fraud signals, and human intervention before the next action can occur.
• Orchestration coordinates those moving parts around the insurance outcome, not the individual task.

That’s why one of our messages at ITC is simple:

Intelligence makes the play. Orchestration moves the team.

• Duck Creek Send Underwriting combines AI-driven triage, transparent recommendations, human validation, and underwriting orchestration to help underwriters evaluate risk and make faster, more informed decisions.
• Agentic FNOL coordinates intelligent work across modern or legacy claims systems to streamline the first interaction in the claims journey and delight claimants during the “moment of truth.”
• Agentic Product Configurator uses Agentic AI to help move insurance products from requirements toward governed, deployment-ready configuration, with Duck Creek reporting up to 70% reduction in product configuration effort.

Different workflows. Different intelligence. One objective: move insurance work from information to decision to action.

How Should Underwriting Orchestration Connect to the Core?

Modern underwriting creates more value when the work of underwriting connects directly to the systems that execute the business.

Underwriters need data, documents, pricing inputs, appetite, referrals, approvals, AI, and human judgment to work together around the risk, and the resulting decision needs to move into the systems responsible for executing the business.

With the acquisition of Send, Duck Creek brings together Send’s AI-native underwriting orchestration engine, the Duck Creek Agentic AI Platform, and the Intelligent Core.

Together, they create a connected path from underwriting action and intelligence to core insurance execution.

Think of the operating model this way:

• Clarity Data Foundation: Where insurance data is unified, governed, and made available with the trusted context needed for analytics, AI, and decision-making across the business.
• Agentic AI Platform: Where agents are orchestrated, governed, and connected to the insurance data, workflows, and systems needed to perform their work.
• Send Underwriting: Where underwriting happens, bringing data, workflows, decisions, and people together around the risk and connecting underwriting to core execution.
• Intelligent Core: Where trusted insurance context, data, Agentic AI, people, and core applications work together, and where intelligent decisions move into execution across Policy, Rating, Billing, Claims, Reinsurance, and the broader insurance operation.

The opportunity is bigger than making an individual underwriter faster. It’s creating a connected path from submission to decision to quote to bind to intelligent core execution.

Send customers are already seeing measurable results, including 7x faster time-to-quote, a 65% reduction in product launch time, and more than $26 billion in gross written premium supported through the platform.

Why Does the Intelligent Core Matter for Agentic Insurance?

Agentic AI creates greater value when intelligence has trusted insurance context and a direct path to execution.

That’s the role of the Intelligent Core.

The operating model is simple:

• Trusted data provides context.
• Agentic AI provides intelligence.
• Orchestration coordinates the work.
• People provide judgment.
• The core executes the decision.

That’s how the core evolves from a system that records insurance transactions into an intelligent operating foundation that helps insurers decide, act, and continuously adapt.

One Team. Every Move Orchestrated.

What Should Insurance Leaders Ask About Agentic AI at ITC Vegas 2026?

If you’re evaluating Agentic AI at ITC, the most useful questions aren’t about how many agents a vendor can demonstrate. They’re about what happens when those agents meet the realities of an insurance operation.

Ask:

• How does Agentic AI connect to our existing insurance data, workflows, rules, and core systems?
• How are multiple AI agents, systems, and human decisions orchestrated?
• How do we maintain human oversight and decision traceability as AI takes on more work?
• Can underwriting decisions move directly into Policy, Rating, and core execution?
• How does the platform use trusted insurance context rather than relying on a general-purpose model alone?
• Can we expand from one AI use case without rebuilding the architecture every time?
• How will we measure the business outcome, not simply the number of agents deployed?

The answers reveal whether you’re looking at an AI demonstration, or an operating capability built to scale.

What Business Outcomes Can an Intelligent Core Create?

The value of an Intelligent Core isn’t measured by how much AI an insurer deploys. It’s measured by what the business can do better and faster because intelligence is connected to execution.

That can mean:

• Greater underwriting capacity and faster decisions
• Faster product innovation and market response
• More intelligent claims intake and execution
• Greater operational capacity through automation
• More consistent, governed decisions
• More time for insurance professionals to focus on judgment and higher-value work

That opportunity extends across the business—from underwriting and product development to claims and reinsurance—where connected data, intelligent workflows, and core execution can help insurers move complex work forward with greater speed and control.

The opportunity is to shorten the distance between information, decision, and action across the insurance lifecycle.

Why Connect with Duck Creek at ITC Vegas 2026?

Because the next phase of insurance AI isn’t about proving that AI can perform a task. It’s about putting intelligence to work across the business.

At Booth #2633, see how Duck Creek brings together:

• The Intelligent Core of Insurance
• The Agentic AI Platform
• Send underwriting orchestration
• Agentic Underwriting Workbench
• Agentic First Notice of Loss
• Agentic Product Configurator
• Policy, Rating, Billing, Claims, Reinsurance, and connected insurance operations

Come see what happens when trusted data, Agentic AI, underwriting orchestration, people, and core execution work as one, with open APIs that extend that connected foundation to the technologies and services insurers already rely on.

T