Case Study

West Bend Insurance Company Streamlines Loss Prevention with Duck Creek Loss Control

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Objectives

Enhance customer experience and satisfaction through improved loss prevention processes.
Reduce manual tasks and streamline loss control workflows to increase efficiency.
Improve data quality and reporting capabilities.
Ensure consistency and accuracy in loss prevention reports.

Our Stats

The results

50%

Faster loss prevention processing with improved data quality

60%

Reduced administrative workflow time

85 – 92%

Overall increase in report quality

$35,000

Saved due to reduced operational costs

The system is easy to configure and quick to implement. As our business evolves, we have the flexibility to make changes quickly without having to involve developers

Chuck Henry

Loss Control Director

The challenges

Operational Inefficiencies

Paper-based and manual assignment of loss control tasks impacted underwriting team’s visibility into task status and completion, and ability to report on KPIs.

Decentralized Data

Lack of tools to capture, centralize and share data that was captured on the field by loss control teams. Duplicate data across systems and departments impacted data integrity which made it difficult for underwriting and actuarial team to make data driven decisions for better account selection and pricing.

Lack of IT resources

West Bend Insurance Company was in its growth stage, and wanted its internal resources to be allocated to creating value for policyholders instead of system configurations and implementations.

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The Solutions

Rule-based workflow automations improved routing and assignment of loss prevention requests.
Duck Creek Loss Control platform’s APIs enabled better integration between the loss control platform and document management systems, automating report uploads and improving efficiencies.
Configuration module allowing helped set up the Duck Creek Loss Control quickly and provided flexibility for future changes, eliminating IT burden.

The Impacts

Better data quality and reporting

Capturing field data on hand-held devices, and automating report uploads into the document management systems, reduced data errors and redundancies.

Improved Decision Making

With access to quality data on policyholder risks, cross-functional teams across the organization could now make informed decisions on account selection and improve pricing accuracy.

Speed to market

Easy to configure and quick to implement system reduced IT burden and enabled West Bend Insurance to get to market faster.

About West Bend

West Bend Insurance Company, headquartered in West Bend, Wisconsin provides a broad range of insurance products to clients throughout the Midwest. With core values of excellence, integrity and responsibility, West Bend has more than 1,000 associates providing service to policyholders and agency partners and writes approximately $1 billion in premiums annually. The company consistently ranks in the annual Business Insurance list of “Best Places to Work in Insurance” and Ward Group’s list of the 50 top performing property and casualty insurance companies in America.

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