Transforming a Regional Property Insurer’s Response Time with Duck Creek’s Innovative Core System
Objectives
- Enhance response time to events resulting in multiple claims.
- Streamline operations to expedite claims processing.
- Implement an updated core system to keep pace with growth and sustain exceptional customer experiences.
The results
Our partnership with LTIMindtree and Duck Creek led to the launch of our a direct-to-consumer channel for personal lines homeowners’ products, allowing for a true multi-channel experience for our customers. By accelerating our digital transformation efforts, with help from experienced partners like LTIMindtree and Duck Creek, we can adapt more quickly and bring innovation to our customers.
The challenges
Workload Management Inefficiencies
The existing core system couldn’t support workload fluctuations, resulting in a reactive, “firefighting” approach to emergency responses.
Vendor Dependence
Lack of control over sudden changes led to reliance on multiple software vendors, whose slow response times hindered progress.
Reputation Risk
The core system’s inadequacy slowed the claims settlement process, impacting the insurer’s reputation as a fast responder.
Growth Pains
The growing insurer required a core system that could meet its business agility needs and a reliable partner for implementation.
The Solutions
The insurer partnered with Duck Creek to implement a SaaS-based core system tailored for property, casualty, and general insurance carriers. This solution:
- Enabled faster intake of the first notice of loss (FNOL).
- Provided touchless claims handling and enhanced payment capabilities.
- Improved customer service on self-service channels.
The Impacts
About the Customer
The Duck Creek customer is a regional property insurance provider based in the southeastern U.S. The company offers a wide range of insurance products, including homeowners’, condominium, renters’, and commercial residential insurance. Their focus is on providing reliable support, fair pricing, customizable products, and a financial backstop for policyholders’ most important asset — their property.
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How can Duck Creek help you?
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