Duck Creek Billing

Duck Creek Billing

Seamless billing and payment processes to improve operational efficiency, delight customers, and increase revenue.

Deliver the Payment Options and Methods Your Customers Demand

Duck Creek Billing enables P&C carriers to offer flexible billing and payment choices based on evolving customer needs. Whether offering single pay for a homeowners policy, pay-as-you-go for workers’ compensation, or a multi-installment plan for commercial policies, Duck Creek Billing provides the tools needed to configure customer-focused, equity-friendly plans. Duck Creek Billing accelerates speed to market, enhances operational effectiveness, and enables carriers to get back to what they do best: selling insurance.


Enhance customer experiences and improve payment collection

Customer-focused payment and follow-up options are key to maximizing receivables collection and minimizing delinquency. Provide insureds simplicity and convenience. Create rules and communications aligned to ideal customer journeys, automatically trigger payment reminders, issue late payment penalties, or reward early bill payment.

Improve agent and broker satisfaction

In today’s competitive market, agent and broker compensation helps drive policy business placement. Create tailored agency commission plans, offer incentive plans via commission adjustments, and conveniently direct deposit across all levels of the distribution hierarchy.

Drive efficiency through configuration

Low-code tools enable quick configuration of the bill plans your customers demand. Out-of-the-box sample bill plans, billing forms, and leading integrations improve speed to market, supporting faster promotion to production for your new and updated billing options. Incorporate the broader P&C insurance ecosystem into the billing lifecycle with pre-built partner integrations.

A Trusted and Reliable SaaS Billing System
% of critical customer service questions addressed on one screen
EFT payments processed per second
Invoices generated per minute

Featured Integrations

Our comprehensive partner ecosystem features a number of integrations to technology providers who specialize in solving different use cases throughout the billing lifecycle:


In addition to scalability, replacing our existing billing system with Duck Creek Billing OnDemand provides us with upgrades, maintenance, cloud infrastructure and ongoing support. This was a natural choice for us after evaluating how burdensome maintenance can be for core systems. Moving to a SaaS delivery model also gives us the freedom to focus even more of our resources on creating innovative new products and consumer experiences

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Whether you’re launching a greenfield initiative, changing providers, or looking to make a digital transformation, our multi-faceted team of insurance and technology experts can help get you there.

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Duck Creek is committed to providing the information you need to solve your insurtech needs. Find answers to common questions below or, if this information isn't enough, fill out the form at the bottom of the page. Our team will respond with the answers you need.

Can I purchase Duck Creek products as a stand-alone, best-of-breed product, or only as part of a suite of products?

Duck Creek offers you the flexibility to purchase our products either in a stand-alone implementation, as part of an ala carte suite of products, or as a comprehensive suite. Our products are designed to work together or independently, providing you with the choice and flexibility you need.

What are the benefits of buying Duck Creek products as a suite?

Integration: The products are designed to work together seamlessly, providing a more streamlined and efficient experience.
Cost savings: Purchasing products as a suite may offer cost savings compared to purchasing them individually.
Consistency: Using a suite of products from the same company ensures a consistent user experience and reduces the learning curve for new users.

Are Duck Creek products available on the cloud?

Yes - Duck Creek’s products are deployed on Microsoft’s Azure cloud. Our evergreen SaaS (Software as a Service) platform is designed to lower the total cost of ownership for your solution without the need for large IT (Information Technology) teams and expensive upgrades. And with Active Delivery TM, available for Claims and Policy today and rolling out to all Duck Creek products, when a new version of a Duck Creek product comes out, “feature flags” allow you to accept the update on your terms, and start using the new version when you choose without deploying an IT team to manually update the system.