Duck Creek Claims
Enabling faster, better claims handling that results in happier, more loyal customers
Siniestros
Drive the Future of Claims
Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle – from first notice of loss to settlement – in a single integrated solution. Whether the claim is a routinely cracked windshield that is straight-through processed or a complex workers’ compensation liability claim, our software provides all of the workflows, reports, integrations, and user experiences needed to increase the efficiency of your claims operations, reduce loss costs, and improve customer satisfaction.
Benefits
Improve Claims Handling and Reduce Claims Cycle Times
Duck Creek Claims provides pre-built, end-to-end claims workflows that enable high-touch to no-touch claim handling. Implement dynamically-guided workflows, rule-driven automation, personalized user interfaces, and data enrichment to automate processes where needed, and empower claims employees to focus on customer service to deliver desired claims outcomes.
Increase Customer Satisfaction and Retention
Deliver personalized, transparent, and effective communications with policyholders and claimants via their preferred channels. Whether they are looking to engage with you by phone, email, text, mail, web, or mobile app, our APIs enable you to meet them on their terms, maintain empathy, and reassure them during stressful times.
Innovate Faster and Improve Operational Efficiency
With Duck Creek Claims, we provide continuous software updates, so you can always be on the latest technology and ready to pursue any business opportunity. Take advantage of new features as soon as they’re available, leverage our low-code configuration tools, deploy changes rapidly, and focus on innovation.
A Trusted and Reliable SaaS Claims System
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End to End Claims Lifecycle
Testimonials
Moving to a cloud-based, regularly updated, highly-secure system is the first step in our journey to an operating platform that will ensure we remain meaningful and competitive in our marketplace. We’re already seeing faster performance improvements and look forward to continued progress toward our goals. This is the first step in our plan for successful migration to an integrated, full-suite Duck Creek Platform that will provide us long-term viability in an ever-changing world.
Adam Solomon
CIO
We’re building a system that will help us add even greater value to Liberty Mutual workers’ compensation policyholders, customers of our third-party administrator Helmsman Management Services, distribution partners, injured employees, and our claims professionals... The new system [Duck Creek Claims] will let us continue to produce better outcomes for injured employees quickly and efficiently by replacing two legacy systems with a single state-of-the-art platform.
Wesley Hyatt
SVP & Manager, Workers Compensation Claims
What’s Happening In Our World
Brochure
Duck Creek Claims Brochure
October 2, 2017
In difficult times, give customers the service they deserve with Duck Creek’s...
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Webinar
Webinar Replay and Presentation: Unlocking the Value of...
July 16, 2019
It’s no secret that the claims process is inherently fragmented and complex....
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Webinar
Webinar Replay: Transformation in Claims
October 21, 2020
Claims is the operational area in insurance that is at the bullseye...
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