Thursday 20 November 2025
Dockside, Cockle Bay Wharf
Darling Harbour, Sydney
Better experiences. Better outcomes.
Of late, market pressures including larger claims events, reinsurance availability, supply chain constraints and limited staff capacity have impacted the industry’s ability to deliver consistent experiences, protection and confidence.
Some customers (retail and enterprise) have copped price increases, reduced transparency, delays and under coverage. This has resulted in record complaints and is motivating the regulators and ombudsman to get more involved.
But some of these contributing factors are stabalising, creating a welcome period of respite that could give insurers the opportunity to take stock, reset and invest.
How can insurers make the most of this period to win back trust and build the capacity to always deliver the best customer experiences and outcomes?
With an eye to what the customer expects and what the regulator demands, Duck Talk APAC 2025 will show insurers how to harness more of their technology and data to sustainably deliver better customer experiences and outcomes at every stage, no matter what the circumstances or pressures.
With a deeper and more practical understanding of your technology’s capabilities, you’ll have the blue skies to eliminate the causes of poor outcomes and even improve your net promoter score.
Event Details
8.00am to 4.30pm, followed by networking drinks
Thursday 20 November 2025
Dockside, Cockle Bay Wharf
Darling Harbour, Sydney
Industry networking drinks overlooking Darling Harbour
Join us and your industry peers, for drinks and networking overlooking Sydney’s beautiful Darling Harbour at the conclusion of the event.
4.30 – 6.30pm
Image Credit: Placemaking NSW
Duck Talk APAC 2025 is powered by
Platinum partner
Gold partners
Silver partners
Bronze partners
Want to know more?
If you have any questions or would like more information, please Contact Us
*Admission to this event is limited to employees and representatives of Duck Creek customers, prospects and other insurers, insurance distributors (e.g. brokers and underwriting agencies), event sponsors, industry media and associations, and other individuals invited by Duck Creek at our discretion. Registrants from organisations that fall outside these categories (such as delivery partners, solution partners or consultants) may have their registration cancelled at the sole discretion of Duck Creek.