Duck Creek University
Industry Innovation Series

Claims Document Intelligence


June 12, 2026 | 12:00 – 12:45 PM (EST)

Claims Document Intelligence is transforming the way insurers process and manage claims-related documentation across the claims lifecycle.

Powered by artificial intelligence and using technologies uch as optical character recognition (OCR), natural language processing (NLP), and machine learning, Claims Document Intelligence enables insurers to automate the intake, classification, extraction, and analysis of unstructured claims documents including loss notices, police reports, medical records, repair estimates, invoices, and customer correspondence.

By transforming document data into structured, actionable information, insurers can:

  • Reduce manual processing
  • Improve accuracy and operational consistency
  • Accelerate claims handling
  • Support adjuster productivity and decision-making
  • Improve policyholder experience
  • Strengthen compliance and fraud detection capabilities


Presenters:

Abhishek Mathur, Enterprise Architect, Coforge
Atul Pednekar, Training Delivery Senior Manager, Duck Creek

Join Duck Creek University and Coforge to explore how AI-powered document intelligence is helping insurers modernize claims operations and deliver faster, more efficient customer outcomes.

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