Critical Customer Experience Investments in 2023

Duck Creek partner Quadient shares their latest findings on why investing in customer experience (CX) technology has been an ever-increasing business priority since 2015, but in seven years, a lot has changed. Innovators have digitized the customer’s world – giving them access to anything, anytime. In this white paper you will explore the most important tools to meet consumer CX demands in a human-centric era and consider investments in CX that can:

• Create a humancentric culture built on trust and empathy.


• Enable cross-functional hybrid teams with cloud-based solutions.


• Offer better pay and productivity tools.


• Reduce the mundane and foster creativity.


• Unlock creative processes.


• Empower employees with low-tech solutions.